Assistant Front Office Manager
Posted on :
05-03-2025
Employer Active
1 Vacancy
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Job Description
- Ensure a high level of customer service and guest satisfaction.
- Address and resolve guest complaints promptly and professionally.
- Oversee checkin checkout and reservation processes.
- Ensure VIP guests and special requests are handled efficiently.
- Assist in hiring training and mentoring front desk staff.
- Monitor staff performance and provide feedback for improvement.
- Schedule shifts to ensure adequate staffing levels.
- Oversee daily front desk activities including cash handling and billing.
- Ensure compliance with hotel policies and standard operating procedures.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Manage room inventory and collaborate with the reservations team.
- Promote upselling of rooms and hotel services to maximize revenue.
- Ensure proper handling of bookings and minimize overbookings.
- Assist in tracking occupancy rates and preparing reports.
- Maintain front office records and reports as per hotel standards.
- Adhere to health safety and security guidelines.
Qualifications :
- Minimum of twoyear previous Duty manager Night Manager experience.
- Highly organized career and result oriented with the ability to be flexible with hours days off assignment and additional duties.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
- Excellent written and verbal interpersonal and communication skills.
- Must be strong team player with proven leadership development and delegating skills.
- Highest guest service skills talent and knowledge with the vision and ability to lead employees to excellence.
- Previous International experience essential.
- Second or third language an asset
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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