Senior Manager – IT Governance and Performance Management

Purpose

This role will be responsible for ensuring the existence and operations of strong governance across IT including:

• The development and management of IT/technology policies (in line with best practices and with consideration for IHSs business context)
• IT performance management establish independent performance metrics for IT. Report on performance metrics and potential improvement areas to relevant stakeholders
• Support with strategy and operational model development as well as establishing IT waysofworking.
• Provide oversight over key IT processes ensuring clarity of objectives  roles activities and deliverables

Key Roles & Responsibilities

Enforce Governance and Standards

• Oversees the development maintenance and compliance of relevant IT standards policies procedures and artefacts
• Develops and implements an overall IT Governance framework in alignment with leading practice frameworks including COBIT 2019 ITIL ISO 20000 ISO 9001 ISO 22301 and ISO 27001.
• Defines coordinates maintains and communicates IT governance performance metrics and key risk indicators to IT Management and Enterprise Risk Management as required.
• Develops (and periodically reviews) IT policies plans and procedures in line with recommended practice (and regulatory requirements) and supporting organizational structures (through awareness and sensitization) to ensure an acceptable level of assurance.
• Stays uptodate with regulations and compliance guidelines affecting information technology and and continuously update the Companys policies standards and procedures.
• Designs develops and documents IT processes (in collaboration with process owners) in line with best practice frameworks and alignment with IHSs business context/operations.  

BusinessIT Alignment

• Support in the creation maintenance and monitoring the IT strategy including the IT roadmap with input from IT leadership to deliver on the Groups strategy.
• Periodically assess the effectiveness of existing IT governance framework. Identify areas for improvement and implement necessary changes to further strengthen the IT governance framework.

IT Project Risks Management

• Oversee project and risk related activities to provide agile and responsive reporting and insights and best practice to support the business in making informed decisions in the delivery of IT services.

Coordination of Governance Body Activities

• Coordinating the activities and deliverable of governance committee

Business Reporting

• Prepare reports and dashboards (comprehensive IT reports including KPIs KRIs SLAs project portfolio etc.) for various Management Committees with a focus on accuracy consistency and clarity.

Others

• Available to travel
• Other tasks assigned by the Associate Director IT GRC

Qualifications :

JobSpecific Competencies

• Proven experience implementing best practice IT frameworks (COBIT ISO ITIL) in organizations
• Minimum of ten (10) years of experience in IT governance or risk roles
• Experience working across cultures and time zones
• Strong understanding of business process improvement methodologies (e.g. CMMI Six Sigma BPM Agile).
• Excellent analytical and problemsolving skills with a datadriven approach.
• Proven ability to work with crossfunctional teams in a collaborative environment.
• Excellent communication presentation and interpersonal skills.

Qualifications & Experience Required

• A degree in information technology or related fields
• Relevant certifications CISA CRISC CGEIT ITIL ISO 9000 ISO 27001 etc.
• Thorough understanding of the latest ITGRC principles techniques and protocols.

Knowledge Skills and Abilities

Knowledge

• Best practice standards/frameworks (including COBIT relevant ISO standards and ITIL) and how to pragmatically apply them within the IHS context
• Key governance and IT process principles and persuading resultoriented team to adopt them
• IT Infrastructure and Applications: A solid understanding of hardware software networks operating systems and different types of applications (cloudbased onpremise etc.).
• Technology Trends: Staying abreast of emerging technologies like artificial intelligence cloud computing APIs data analytics and the relevant governance and risk implications of these technologies.

Skills

• Communication Skills: Excellent written and verbal communication skills are essential for effectively communicating with both superiors and subordinates.
• Interpersonal Skills: Building strong relationships and fostering collaboration across departments is key for success in governance roles.

Abilities

• Attention to detail
• Pragmatic and able to manage vertically as well as horizontally
• Able to travel to locations where IHSs business is present

Additional Information :

Organizational Competencies
Customer Focus People demonstrating this competency understand & exceed our customers needs. They develop trusted reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.

Integrity People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold People demonstrating this competency are thorough in analyses & decisionmaking. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forwardthinking and ambitious.

Sustainability People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision
IHS is committed to improving the quality and availability of telecommunications infrastructure the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate and our sustainable strategy is structured around four pillars: ethics and governance environment and climate change education and economic growth and our people and communities.

Remote Work :

No

Employment Type :

Fulltime