Reservation Agent Arabic speaker
Posted on :
09-01-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a professional and customerfocused Reservation Agent (Arabic speaker) to join our team at SO/ Uptown Dubai. As a key member of our reservation department you will be responsible for handling incoming calls and inquiries in a friendly efficient and detailoriented manner ensuring exceptional customer service for our guests.
- Answer incoming calls and respond to email inquiries promptly and professionally providing accurate information about our accommodations services and promotions
- Process reservations modifications and cancellations using our property management system ensuring all details are entered accurately and in line with standard operating procedures
- Upsell and crosssell hotel services and amenities to maximize revenue while meeting guest needs
- Handle guest inquiries and complaints with empathy and professionalism working to resolve issues efficiently
- Maintain uptodate knowledge of hotel facilities services and current promotions
- Collaborate with other departments to ensure seamless guest experiences
- Prepare and maintain accurate reservation records reports and statistics
- Assist in achieving department goals and objectives
- Adhere to all company policies procedures and safety standards
Qualifications :
- Fluency in Arabic and English with excellent verbal and written communication skills in both languages
- Proven experience in customer service preferably in the hospitality or travel industry
- Strong interpersonal skills with the ability to interact professionally with guests from diverse cultural backgrounds
- Proficiency in reservation software and booking systems (experience with Opera PMS is a plus)
- Familiarity with Microsoft Office applications
- Excellent time management and organizational skills
- Detailoriented with a strong focus on accuracy
- Ability to work well in a team and collaborate effectively with other departments
- Flexible to work in shifts including weekends and holidays
- Knowledge of local culture and customs in Dubai
- Ability to remain calm and professional under pressure
- Strong problemsolving skills and the ability to make decisions independently
- Passion for delivering exceptional customer experiences
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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