Reservations Officer
Posted on :
09-01-2025
Employer Active
1 Vacancy
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Job Description
- Handle all incoming and outgoing room reservation requests via phone email and online channels ensuring adherence to hotel standards and procedures.
- Provide exceptional communication and sales skills to enhance the hotels image offering guests an outstanding experience that promotes loyalty and increases revenue.
- Recognize potential clients forward relevant information to the Sales Department and identify VIP guests applying appropriate policies for personalized service.
- Actively promote Accor loyalty programs and hotel promotions to guests to increase retention and sales.
- Ensure guest privacy and confidentiality at all times in line with company policy.
- Professionally manage guest complaints or special requests ensuring timely resolution and documenting any issues for followup.
- Maintain accurate data entry for reservations in the Property Management System (PMS) ensuring all bookings are entered correctly and uptodate.
- Keep a thorough understanding of guest preferences and booking history. Monitor booking availability using TARS and other systems following up when necessary.
- Provide updated reports and statistics to management and other departments regarding reservation activity occupancy rates and any relevant data.
- Manage daily checklists administrative tasks and maintain filing and communication systems to ensure the reservation process runs smoothly.
- Carry out additional duties and special projects as assigned by management.
Qualifications :
- High school diploma or equivalent required; a degree in Hospitality Management or related field is a plus.
- Proven experience in a reservations or customer service role preferably in a hotel environment.
- Strong knowledge of Property Management Systems (PMS) and booking platforms with experience using TARS or similar systems a plus.
- Excellent communication sales and customer service skills.
- Ability to manage multiple tasks efficiently and prioritize in a fastpaced environment.
- Professional demeanor with a focus on guest satisfaction and privacy.
- Fluency in English and other languages is preferred.
- Knowledge of Accors loyalty programs and hotel promotions is a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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