Assistant Server Pool Beach

Roles and responsibilities

• Assist the server team in providing timely and efficient service, including delivering food and beverages, clearing tables, and resetting table settings.
• Ensure the dining area is clean, well-organized, and presentable by promptly bussing tables, polishing glassware and cutlery, and restocking supplies.
• Anticipate guest needs, respond to requests promptly, and provide friendly, courteous service to enhance the overall guest experience.
  

What You Will Bring

• One to two years’ experience working in Food & Beverage preferred.
• Full proficiency in English language, knowledge of Italian, Spanish, Portuguese, French languages will be an advantage.

• . Guest Service and Interaction

• Guest Greeting: Warmly greet guests at poolside or beachfront areas, offering a friendly and welcoming experience.
• Delivering Exceptional Service: Provide attentive and prompt service to guests, ensuring they have everything they need while lounging or enjoying the water.
• Anticipating Needs: Proactively offer beverages, snacks, and towels to guests before they ask, enhancing the guest experience and ensuring comfort.
• Taking Orders: Assist the main server by taking orders from guests, answering basic questions about menu items, and helping to recommend food and beverage choices based on guest preferences.
• Special Requests: Handle special guest requests, such as dietary needs, temperature preferences, or personalized orders, ensuring satisfaction.

• 2. Food and Beverage Service

• Assisting with Order Delivery: Help servers by delivering food and beverages to guests by the pool or beach area in a timely and professional manner.
• Serving Drinks and Snacks: Serve cold drinks, cocktails, snacks, or light meals to guests lounging by the pool or on the beach.
• Refilling Beverages: Frequently check on guests to refill drinks such as water, sodas, and cocktails to ensure they’re satisfied and hydrated.
• Managing Guest Needs: Deliver additional items such as sunscreen, extra towels, or pillows, depending on the amenities offered by the property.

• 3. Maintaining Cleanliness and Organization

• Clearing Tables: Assist in clearing and cleaning tables, chairs, and poolside areas once guests are finished, ensuring the area remains tidy.
• Resetting Areas: Help to set up and reset pool and beach lounges, ensuring all areas are neat, organized, and ready for new guests.
• Waste Management: Properly dispose of waste, such as used towels, empty glasses, or food containers, ensuring the pool or beach area remains clean.
• Linen Management: Collect, fold, and organize towels for guests, ensuring they are available and replenished as needed.

• 4. Maintaining Safety and Comfort

• Guest Comfort: Ensure guests have comfortable seating arrangements, umbrellas, or shade, and assist in moving items or adjusting settings (like umbrellas or lounge chairs) to suit guests' preferences.
• Safety Awareness: Be aware of poolside or beach safety protocols and assist guests with safety guidelines (e.g., informing them about pool rules or cautioning them about sun exposure).
• Environmental Awareness: Ensure the pool and beach areas remain free from hazards, such as spilled drinks, trash, or objects that could cause accidents.

• 5. Team Coordination and Support

• Collaborating with Servers: Work closely with pool and beach servers to assist with taking and delivering orders, keeping the flow of service smooth and efficient.
• Coordinating with Kitchen and Bar Staff: Relay orders accurately to the kitchen or bar staff, ensuring the preparation of food and drinks is completed correctly and promptly.
• Assisting with Set-Up and Break Down: Help with the set-up and break-down of poolside or beach events, including arranging chairs, tables, and other amenities for private events or daily service.

• 6. Upselling and Promotions

• Recommending Menu Items: Suggesting or promoting daily specials, signature drinks, or popular menu items to enhance the guest experience and increase sales.
• Upselling Opportunities: Encourage guests to order additional items such as appetizers, desserts, or premium beverages, enhancing their experience and the business’s profitability.
• Promoting Services: Highlighting any special services, events, or promotions available in the pool or beach area (e.g., happy hour specials, private cabanas).

Desired candidate profile

. Guest Service and Interaction

• Guest Greeting: Warmly greet guests at poolside or beachfront areas, offering a friendly and welcoming experience.
• Delivering Exceptional Service: Provide attentive and prompt service to guests, ensuring they have everything they need while lounging or enjoying the water.
• Anticipating Needs: Proactively offer beverages, snacks, and towels to guests before they ask, enhancing the guest experience and ensuring comfort.
• Taking Orders: Assist the main server by taking orders from guests, answering basic questions about menu items, and helping to recommend food and beverage choices based on guest preferences.
• Special Requests: Handle special guest requests, such as dietary needs, temperature preferences, or personalized orders, ensuring satisfaction.

2. Food and Beverage Service

• Assisting with Order Delivery: Help servers by delivering food and beverages to guests by the pool or beach area in a timely and professional manner.
• Serving Drinks and Snacks: Serve cold drinks, cocktails, snacks, or light meals to guests lounging by the pool or on the beach.
• Refilling Beverages: Frequently check on guests to refill drinks such as water, sodas, and cocktails to ensure they’re satisfied and hydrated.
• Managing Guest Needs: Deliver additional items such as sunscreen, extra towels, or pillows, depending on the amenities offered by the property.

3. Maintaining Cleanliness and Organization

• Clearing Tables: Assist in clearing and cleaning tables, chairs, and poolside areas once guests are finished, ensuring the area remains tidy.
• Resetting Areas: Help to set up and reset pool and beach lounges, ensuring all areas are neat, organized, and ready for new guests.
• Waste Management: Properly dispose of waste, such as used towels, empty glasses, or food containers, ensuring the pool or beach area remains clean.
• Linen Management: Collect, fold, and organize towels for guests, ensuring they are available and replenished as needed.

4. Maintaining Safety and Comfort

• Guest Comfort: Ensure guests have comfortable seating arrangements, umbrellas, or shade, and assist in moving items or adjusting settings (like umbrellas or lounge chairs) to suit guests' preferences.
• Safety Awareness: Be aware of poolside or beach safety protocols and assist guests with safety guidelines (e.g., informing them about pool rules or cautioning them about sun exposure).
• Environmental Awareness: Ensure the pool and beach areas remain free from hazards, such as spilled drinks, trash, or objects that could cause accidents.

5. Team Coordination and Support

• Collaborating with Servers: Work closely with pool and beach servers to assist with taking and delivering orders, keeping the flow of service smooth and efficient.
• Coordinating with Kitchen and Bar Staff: Relay orders accurately to the kitchen or bar staff, ensuring the preparation of food and drinks is completed correctly and promptly.
• Assisting with Set-Up and Break Down: Help with the set-up and break-down of poolside or beach events, including arranging chairs, tables, and other amenities for private events or daily service.

6. Upselling and Promotions

• Recommending Menu Items: Suggesting or promoting daily specials, signature drinks, or popular menu items to enhance the guest experience and increase sales.
• Upselling Opportunities: Encourage guests to order additional items such as appetizers, desserts, or premium beverages, enhancing their experience and the business’s profitability.
• Promoting Services: Highlighting any special services, events, or promotions available in the pool or beach area (e.g., happy hour specials, private cabanas).