Public Area Manager

Roles and responsibilities

• Responsible for managing and controlling performance, cost, compliance and capacity of Third party logistics partners (3PL) under the roof and on the road.
• Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
• Optimizing the 3PL’s first and middle delivery network and improving speed to our customer through various initiatives.
• Contribute and lead major projects within the UAE Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
• Contribute to contract negotiations with our external fulfillment partners.
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon’s Retail and external fulfillment teams.
• Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers
• Train & direct associates for action and conformance of norms & practices
• Audit the sites for various operational conformance and norms
• Conduct audits on based on SOPs, analyze data and propose process improvement initiatives
  

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 1+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Desired candidate profile

. Leadership and People Management

• Strong leadership skills to manage teams, set clear objectives, and drive employee performance.
• Ability to motivate, mentor, and develop staff while maintaining high morale and productivity.
• Experience in recruiting, training, and retaining top talent for the area.

2. Operational Management

• Knowledge and experience in managing daily operations, ensuring efficiency and effectiveness across all aspects of the business.
• Ability to implement and maintain standard operating procedures (SOPs) to ensure consistency and quality.
• Strong organizational skills to manage multiple locations or teams effectively.

3. Sales and Performance Management

• Proven ability to drive sales and revenue growth within the designated area.
• Strong analytical skills to assess business performance, identify areas for improvement, and implement corrective actions.
• Ability to develop and implement sales strategies to achieve targets and exceed performance goals.

4. Customer Service and Satisfaction

• Focus on delivering exceptional customer service and ensuring customer satisfaction.
• Ability to handle customer complaints, resolve issues, and ensure that services/products meet customer expectations.
• Experience in creating and implementing customer service strategies to improve customer retention and loyalty.

5. Financial Management

• Understanding of budgeting, financial analysis, and cost control to manage the financial performance of the area.
• Ability to analyze profit and loss statements and make data-driven decisions to improve financial outcomes.
• Experience in inventory management, cost reduction, and ensuring operational efficiency.

6. Problem-Solving and Decision Making

• Strong problem-solving skills to address operational, staff, and customer-related challenges.
• Ability to make quick, informed decisions in high-pressure situations.
• Experience in conflict resolution and managing difficult situations.