Strategic Business Development Manager

Roles and responsibilities

• Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources basis the standard operating procedures set by the overseas marketplaces. Escalate to Amazon internal stakeholders as necessary.
• Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause. Communicate trends, brewing problems and solutions clearly to stakeholders
• Manage engagement with relay operations centers and ensure timely support is procured from them for carrier operations in the region
• Engage with FCs to secure alignment and ensure shipments are inbounded seamlessly
• Work with Carriers, FCs, Business and other stakeholders on continuous improvement projects
• Ability to navigate in ambiguous situations and setup mechanisms for smooth operations
• Provide volume forecast to carriers during peak season and as the systems become available in Weekly/Monthly Cadence
• Document and measure standard work within country and between trading lanes to improve reliability and predictability and performance measurement
• Translate basic business problem statements into analysis requirements; Influence and implement specified analytical approach
• Write SQL queries, create efficient outputs, pull internal & external data needed with standard query syntax; periodically identify more advanced methods of query optimization
• Cross-check pulled data against other published sources to determine fidelity, and drive actionable recommendations from analysis that impact a process or team
• Implement/deploy data visualization or communication tools (e.g., metrics dashboards, decks, flashes)
  

About The Team

Amazon SEND is a Seller Central integrated Cross-Border Partner Carrier solution that enables global selling (GS) Sellers to book, ship, and track shipments from origin country to Amazon FCs in the destination country. SEND’s vision is to help spin Amazon’s FBA flywheel faster by enabling easy access to Amazon integrated, competitively priced, cross-border logistics solutions for all selling partners located anywhere in the world. SEND Operations Team manages shipment movement from start to finish through 3P carriers, on behalf of our customers.

Basic Qualifications

• 5+ years of professional or military experience
• Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
• Experience with sales CRM tools such as Salesforce or similar software
  

Preferred Qualifications

• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

Desired candidate profile

1. Sales and Negotiation Skills

• Ability to identify and pursue new business opportunities through sales strategies and tactics.
• Strong negotiation skills to secure deals, partnerships, or contracts that are beneficial for the company.
• Expertise in handling objections and closing sales.

2. Market Research and Analysis

• Ability to conduct market research to identify trends, competitor activities, and potential growth opportunities.
• Proficiency in analyzing data to understand customer needs, market dynamics, and identify gaps in the market.
• Strong skills in segmentation and targeting to develop tailored approaches for different market segments.

3. Relationship Building

• Strong interpersonal skills to build and maintain relationships with clients, partners, and stakeholders.
• Ability to network and establish strong business relationships across various industries and sectors.
• Develop trust and rapport with clients to encourage long-term, sustainable partnerships.

4. Strategic Thinking

• Ability to think strategically about the business’s goals and align business development efforts with those objectives.
• Strong business acumen to identify opportunities for cross-selling, upselling, and new market entry.
• Ability to assess business risks and opportunities and make data-driven decisions to drive the company’s growth.

5. Project Management Skills

• Ability to manage multiple projects simultaneously, balancing new client acquisition with maintaining current business relationships.
• Expertise in creating action plans, setting goals, and driving initiatives to successful completion.
• Strong organizational skills to track progress, set deadlines, and ensure timely delivery of results.

6. Communication Skills

• Excellent written and verbal communication skills to articulate ideas, pitch proposals, and negotiate contracts.
• Proficiency in delivering presentations to senior management, clients, and stakeholders.
• Ability to communicate complex ideas simply and persuasively to different audiences.

7. Customer Focus

• Strong customer orientation, with a focus on understanding customer needs and providing tailored solutions.
• Ability to manage client expectations, ensure satisfaction, and deliver high-quality service.
• Continuous follow-up to nurture long-term relationships and repeat business.

8. Problem Solving and Critical Thinking

• Ability to approach challenges with a creative mindset and develop innovative solutions.
• Strong decision-making skills to assess risks, opportunities, and potential challenges.
• Ability to identify and resolve issues quickly to maintain smooth business operations.