Voice of Customer Internship
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Job Description
Main Accountabilities
The Voice of Customer Internship in the Marketing Department at Veolia Near & Middle East offers the opportunity to gain invaluable insights into the critical role Veolia plays in addressing environmental challenges and supporting the regions transition to a more sustainable future. This shortterm mission focuses on understanding customer needs and expectations helping to shape services and solutions that better serve clients and communities.
This internship provides collaboration with experts across various fields contributing to a broader skill set and ensuring that customer feedback drives continuous improvement in operations. Its a chance to be part of a team dedicated to shaping the future of environmental services in the Near & Middle East while working towards a more resilient and sustainable future for generations to come.
Detailed Job Description
Customer Satisfaction Surveys:
- Assist in implementing customer satisfaction surveys
- Coordinate with country CEOs to identify contract managers in charge of communicating the survey to the clients
- Manage the distribution of surveys to contract managers
- Ensure timely collection of survey responses through regular followup
Data Processing and Analysis:
- Compile and organize survey results using dedicated Google tools
- Conduct thorough analysis of customer feedback data
- Identify trends patterns and key insights from the survey responses
- Prepare detailed reports summarizing findings and recommendations
Insight Extraction
- Extract meaningful insights from customer feedback
- Identify areas of strength and opportunities for improvement in customer experience
- Highlight critical issues raised by customers that require immediate attention
Action Plan Development:
- Support the team in developing action plans based on survey results
- Contribute ideas for addressing identified pain points and improving customer satisfaction
- Assist in prioritizing improvement initiatives based on impact and feasibility
Implementation Monitoring:
- Help track the progress of implemented action plans
- Assist in creating and maintaining dashboards to monitor key performance indicators
- Support in conducting followup surveys to measure the effectiveness of implemented changes
Reporting and Presentation:
- Prepare the final report on customer satisfaction metrics and trends
- Create visually appealing presentation to communicate findings to stakeholders
- Assist in organizing and presenting results in team meetings and to management
Continuous Improvement:
- Stay updated on best practices in customer experience measurement and improvement
- Propose innovative ideas to enhance the customer feedback collection process
- Contribute to the development of a customercentric culture within the organization
Documentation:
- Maintain accurate records of all survey data analysis and action plans
- Develop and update process documentation for customer satisfaction initiatives
Additional Marketing Support:
- Assist with other marketing department tasks as needed
- Contribute to digital marketing initiatives related to customer experience
This internship offers a unique opportunity to gain handson experience in customer experience management data analysis and strategic planning within a leading environmental services company in the Near & Middle East region.
Qualifications :
- Currently pursuing or recently completed a Bachelors degree in Marketing Business Administration
- Demonstrated interest in customercentric business practices through academic projects or extracurricular activities
- Fluency in English is required and knowledge of Arabic and/or French would be a plus.
- Proficiency in Microsoft Office Suite (Excel Word PowerPoint)
- Experience with Google Workspace tools (Google Forms Sheets Docs)
- Familiarity with data visualization software (e.g. Tableau Power BI)
- Knowledge of survey tools (e.g. SurveyMonkey Qualtrics)
- Experience with statistical analysis software (e.g. SPSS R)
- Basic knowledge of digital marketing platforms (e.g. social media management tools email marketing software)
Additional Information :
Personal Attributes
- Strong Analytical skills
- Project management skills with the ability to prioritize and manage multiple tasks.
- Attention to detail and eagerness to learn
- Excellent communication teamwork and collaboration skills with the ability to work effectively across different teams and cultures.
- Ability to work independently and in a team environment.
- Selfmotivation and adaptability
- Customerfocused mindset
- Organizational skills
- Problemsolving aptitude
- Ethical conduct and cultural awareness
- Techsavvy
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
The preceding description is not designed to be a complete or exhaustive list of all duties and responsibilities that will be carried out by the selected candidate.
Veolia Middle East does not and shall not discriminate in any forms in its recruitment processes.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
