Emergency Services Business Development Manager - Serco Plc

Make a difference every day

Serco was established in the Middle East in 1947. The business has matured rapidly in recent times growing from 46.3mn in 2008 to 140mn in 2010 to 230mn in 2023. Its portfolio includes managing assets data and people across five core sectors; Transportation Citizen Services Space Defence and Advisory with Purpose (AwP).

Serco operates in four major geographies: UK & Europe Americas Middle East and Asia Pacific .

Your Opportunity
The purpose of this position is to lead and drive growth and provide innovative solutions in the emergency services sector with a particular focus on the Kingdom of Saudi Arabia (KSA). This role is critical in building partnerships delivering tailored solutions and aligning our offerings with the strategic priorities of emergency services agencies and related organizations in the region.

You will generate and win new business and organic growth within the Emergency Services capability within the region; working with business units and business development to lead shaping and designing new market facing value propositions. You will also lead appropriate solutions in bidding with support from wider SMEs.

This role reports to the Transport Business Unit Director where Emergency Services contracts are in operation Serco Middle East

To be successful in this role you can be based from either UAE or KSA however please note that you will be required to spend a minimum of 3 weeks per month in KSA

Key Accountabilities

Strategic Business Development
Lead identify develop win and close new business opportunities in the emergency services sector across KSA.
Build and maintain strong relationships with government agencies private sector stakeholders and international organisations.
Lead market analysis and research to identify emerging trends and customer needs in the emergency services domain.

Solutions Development
Lead and collaborate with internal teams to design and deliver customised solutions for fire services medical emergencies disaster management and other emergency operations.
Accountable for ensuring solutions align with the clients operational goals and meet regulatory and safety standards in KSA.
Provide expertise in modern technologies for enhanced emergency response capabilities.

Stakeholder Engagement
Lead and advocate for Serco at a senior level externally and internally.
Represent the company at industry conferences trade shows and networking events in KSA and the GCC region.
Prepare and deliver presentations and proposals to potential clients highlighting value propositions.
Act as a trusted advisor to clients offering strategic guidance and insights for their emergency response systems.

Project Oversight
Oversee the implementation of projects ensuring timelines budgets and quality standards are met.
Work closely with crossfunctional teams including engineering operations and procurement to ensure seamless delivery.

Reporting and Complianc e
Maintain detailed records of business development activities and provide regular updates to senior management.
Ensure compliance with local laws regulations and cultural considerations in KSA .

Specific Requirements
Minimum of 10 years experience as a Senior Firefighting Officer
Minimum of 5 years experience in business development or solutions management preferably within the emergency services or public safety sectors
Proven experience in the Middle East market particularly in KSA
Exceptional interpersonal and negotiation skills
Strong analytical and problemsolving abilities
Demonstrated ability to lead crossfunctional teams and manage complex projects
Strong understanding of emergency services operations technologies and regulatory frameworks
Knowledge of KSAs Vision 2030 and its impact on emergency services

Whats in it for you
At Serco our core values drive everything we do and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards Comprehensive medical insurance coverage and life insurance so our employees can feel secure in their health and financial wellbeing We recognize the importance of worklife balance which is why we offer competitive leave benefits that exceed industry standards We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones We pride ourselves on providing a supportive work environment where we foster a positive SafetyFirst culture We care deeply about our colleagues wellbeing and offer access to wellbeing programs and platforms to support their physical mental and emotional health.
As a global organization we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path both regionally and globally.

Join Us
At Serco we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity respect and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a valuesdriven organization that invests in the development and wellbeing of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit confidential for more information.
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