Mixologist

Roles and responsibilities

A Mixologist will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Receive orders and serve customer requests completely in a timely manner
• Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc.
• Take food orders and assist the floor team with deliveries as required
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer guest queries in a polite and helpful manner
  
  

What are we looking for?

A Mixologist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience within a cocktail bar environment
• The ability to create classic cocktails
• Flexibility in hours as you will be working rostered shifts, especially on weekends
• Exceptional personal presentation and communication skills
• Flexibility to respond quickly and positively to a range of work situations
• Passion for delivering exceptional levels of guest service

Desired candidate profile

A Mixologist is a highly skilled bartender who specializes in the art of crafting cocktails and other beverages, often with an emphasis on creativity, precision, and knowledge of ingredients. A mixologist goes beyond the basic duties of a bartender by experimenting with flavors, techniques, and presentation to create unique and memorable drinks. Below are the key skills required for a Mixologist:

Expert Knowledge of Beverages

• Cocktail recipes: In-depth knowledge of classic and contemporary cocktail recipes, along with the ability to craft unique drinks based on customer preferences or trends.
• Spirits and liqueurs: A deep understanding of various spirits (vodka, gin, rum, whiskey, tequila, etc.), liqueurs, and bitters, and how they interact with different mixers.
• Non-alcoholic drinks: Expertise in creating non-alcoholic cocktails (mocktails), catering to customers who prefer alcohol-free options.
• Beer, wine, and cider: Familiarity with the different types of beers, wines, and ciders, including proper pairings and serving techniques.

Creativity and Innovation

• Drink creation: Ability to create new and exciting cocktails by experimenting with flavors, garnishes, and presentation techniques.
• Seasonal offerings: Innovate drinks based on seasonal ingredients, trends, or themes, keeping the menu fresh and exciting for repeat guests.
• Signature cocktails: Develop unique signature cocktails that reflect the bar or establishment’s identity and enhance the customer experience.
• Presentation and garnishing: Focus on aesthetic elements, such as garnishes, glassware, and drink presentations, creating a visually appealing drink that enhances the customer experience.

Customer Service Excellence

• Personalized service: Tailor drinks to individual customer preferences, taking the time to understand their tastes and suggesting drinks they will enjoy.
• Engagement and communication: Engage with guests in a friendly, approachable manner, explaining the ingredients, flavors, or history of cocktails to enhance the drinking experience.
• Handling special requests: Be attentive to customers' special requests, such as adjusting the strength of a drink, dietary preferences, or creating custom cocktails based on guest preferences.
• Customer satisfaction: Ensure customers enjoy their experience, proactively seeking feedback and addressing any concerns regarding drinks or service.