Kids Club Coordinator

Roles and responsibilities

As Assistant Manager, Kids Club your main responsibility is to oversee the daily operation and organization of the Atlantis Explorers Club and Nanny Services. You will ensure all activities and programs are adhered to as per resort standards and all children are attended to and monitored at all times.

Key Duties And Responsibilities Include

• Overseeing and ensuring all team members uphold the highest standards of professionalism and guest relations
• Preparing departmental schedules according to resort requirements.
• Carrying out on the job training of team members.
• Ensuring nannies are fully trained in handling children, preparing activities, handling incidents of bad behavior and emergencies indoors and/or outdoors.
• Being fully trained and educated in handling children of ages 4-12 ensuring that children are attended to in a correct manner as per resort standards.
• Overseeing and having thorough knowledge of all toys, games, and activities available in the Kids Club ensuring all is in proper condition.
• Planning and carrying out theme parties and other special activities
• Arranging training, certification programs, refresher courses, as well as reviewing protocol procedures with immediate employees and nannies.
  

About You

We are looking for candidates with 2-3 years experience in a supervisory role. You should have solid background in a large facility, overseeing kids club, family entertainment or recreation activities. To succeed in this role you need to build good relationships with managers, peers, subordinates and customers as well as adapt interaction style based on the complexity and urgency of your tasks. As Assistant Manager you should develop your team members by providing challenge and opportunity for growth and be comfortable with providing positive and constructive feedback.

Desired candidate profile

1. Leadership and Team Management

• Team Coordination: Assist in managing and supervising a team of kids club attendants and activity coordinators, ensuring tasks are completed and staff follows safety guidelines.
• Training and Development: Train new staff members, ensuring they understand the safety protocols, activity planning, and the needs of the children.
• Performance Management: Observe and evaluate staff performance, providing feedback and support as necessary.

2. Childcare and Safety Expertise

• Child Safety: Ensure that all activities are safe and that children are closely monitored at all times.
• First Aid and CPR: Knowledge of basic first aid and CPR procedures in case of emergencies. Certification may be required.
• Child Development: Understanding of age-appropriate activities and the developmental needs of children of various age groups.

3. Activity Planning and Organization

• Event Planning: Organize and coordinate fun, engaging, and educational activities that cater to different age groups and interests.
• Creative Thinking: Develop new and innovative activities to keep children entertained and engaged.
• Daily Schedules: Maintain a structured schedule of activities, balancing fun with educational content.

4. Communication and Interpersonal Skills

• Engaging Communication: Ability to communicate effectively with children, parents, and staff, creating a welcoming and friendly environment.
• Customer Service: Provide excellent customer service to parents and guests, addressing concerns and providing information about the kids' club activities.
• Conflict Resolution: Handle any issues or concerns that arise with children or parents in a calm, professional, and empathetic manner.

5. Administrative and Organizational Skills

• Record Keeping: Maintain accurate records of children’s participation, special needs, allergies, or any incidents during activities.
• Scheduling: Help with managing activity schedules, staff rotations, and ensuring that the kids' club is staffed adequately.
• Budgeting and Inventory Management: Assist with managing budgets for materials, toys, and supplies needed for activities. Keep track of inventory and reorder supplies as necessary.

6. Problem-Solving and Flexibility

• Adaptability: Be able to quickly respond to changes, such as last-minute activity adjustments or unexpected issues with children.
• Quick Thinking: Ability to make quick, appropriate decisions when managing children, such as resolving conflicts or ensuring safety.

7. Marketing and Promotion

• Promoting Activities: Help promote the kids’ club services to guests and families, creating excitement around the activities available.
• Parental Communication: Maintain open communication with parents, informing them of upcoming events, children’s progress, or any issues that arise.