drjobs Lounge Manager Assistant العربية

Lounge Manager Assistant

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Abu Dhabi - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

1. Customer Service Excellence

  • Guest Engagement: Interacting with guests to ensure their needs are met and addressing any concerns promptly.
  • Personalization: Recognizing repeat guests and offering personalized services based on preferences.
  • Complaint Resolution: Handling guest complaints or concerns in a calm and professional manner to ensure satisfaction.

2. Leadership and Team Management

  • Staff Supervision: Assisting in managing the lounge team, including servers, bartenders, and other staff.
  • Training and Development: Training new staff and helping develop existing team members to improve service.
  • Motivation: Encouraging the team to maintain high levels of service and work collaboratively.
  • Scheduling: Assisting with creating and managing staff schedules to ensure proper coverage.

3. Operations and Organizational Skills

  • Bar and Lounge Management: Overseeing daily operations, including stock control, inventory management, and ordering supplies.
  • Efficiency: Ensuring smooth operations during peak hours, maintaining service quality, and optimizing workflows.
  • Administrative Tasks: Assisting in reporting, budgeting, and managing lounge resources effectively.
  • Safety and Compliance: Ensuring all health, safety, and alcohol service regulations are followed in the lounge.

4. Financial Management

  • Budgeting and Cost Control: Assisting with managing the lounge’s budget, controlling costs, and maximizing profitability.
  • Revenue Management: Monitoring sales and recommending ways to increase revenue, such as through upselling or creating promotions.
  • Cash Handling: Ensuring the accuracy of transactions and managing cash, credit card payments, and tips.

5. Communication Skills

  • Clear Communication: Effectively communicating with both guests and the team, ensuring smooth service.
  • Conflict Resolution: Addressing any issues that arise in a professional and solution-oriented manner.
  • Interdepartmental Coordination: Communicating with other departments (e.g., kitchen, front office) to ensure seamless service.

6. Event Planning and Coordination

  • Private Events: Assisting in organizing and managing private functions or events held in the lounge.
  • Special Offers: Supporting the development and promotion of special events, themed nights, or seasonal offerings.
  • Guest Experience: Ensuring that guests attending events have an exceptional experience and receive timely service.

7. Attention to Detail

  • Quality Control: Overseeing the preparation of food and drinks to ensure they meet quality standards.
  • Ambience Maintenance: Ensuring the lounge’s atmosphere (lighting, music, cleanliness) is always inviting and comfortable.
  • Guest Preferences: Maintaining records of guest preferences or special requests for a personalized experience.

8. Problem-Solving and Adaptability

  • Quick Decision-Making: Making swift decisions to address operational challenges or guest concerns.
  • Adaptability: Adjusting operations or service styles based on guest needs, lounge occupancy, or special circumstances.
  • Crisis Management: Managing unexpected issues such as equipment failure or high guest volume efficiently and calmly.

Desired candidate profile

We are seeking an individual who will be assisting the Operations Manager in making sure that highest standards and quality are achieved throughout the operations. Past success in driving departmental KPI’s focusing on Guest, People, Product and Profit is vital in this role. You will engage and motivate colleagues through training, coaching and strong communication whilst overseeing the profitability of the department.

About You

The ideal candidate must have a minimum 5 years of relevant beach bar experience or other experience related to this field. Previous international exposure with 5-star hotel experience is preferred. A solid understanding of business acumen and overall P&L is essential in this role. Atlantis, The Royal offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and diverse range of cultures.

Employment Type

Full-time

Company Industry

Accounting

Department / Functional Area

Administration

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.