People Culture Coordinator

Roles and responsibilities

• Strong administrative skills.
• Must be excellent in using computer and well versed in all computer applications.
• Positive attitude and good communicator.
• Ability to plan and organize workload.
• Fluent in English and an additional language will be an advantage.
  

Responsibilities

• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• To carry out any additional duties requested by management, related to hotel operational activities.
• To be readily available with empathetic, open communication ensuring reliability and confidentiality.
• To complete day to day personnel administration in response to requests and action plans.
• To maintain good rapport and working relationship with all colleagues.
• To provide a courteous and professional service at all times.
• To project at all times a positive and motivated attitude and a calm demeanour.
• Complete filing on a weekly basis and ensure that all colleagues’ records are kept up to date.

Desired candidate profile

1. Communication Skills

• Verbal and Written Communication: Ability to clearly express ideas and information in both oral and written formats. This is crucial when interacting with employees, writing reports, or creating internal communication materials.
• Active Listening: Understanding employee needs and concerns is important in a people-centric role like this.

2. Interpersonal Skills

• Empathy and Emotional Intelligence: Being able to connect with people, understand their concerns, and address them appropriately is vital in a culture-driven environment.
• Team Collaboration: Working well with other HR professionals and across departments to support company culture initiatives and employee engagement activities.

3. Organizational and Time Management Skills

• Multitasking: Being able to juggle various tasks, such as assisting with recruitment, organizing training sessions, or handling administrative HR work, without compromising quality.
• Attention to Detail: Ensuring that all documentation, such as employee records or performance evaluations, is accurate and up-to-date.

4. Confidentiality and Integrity

• Handling Sensitive Information: HR involves dealing with confidential personal and professional details about employees. An intern in this role must demonstrate the ability to manage sensitive information discreetly and responsibly.

5. Problem-Solving Skills

• Resolving Employee Issues: Whether it’s helping resolve minor workplace conflicts or addressing concerns about company policies, a People & Culture Intern needs a solution-oriented mindset.
• Supporting Change Management: Being part of an organization’s cultural initiatives often means dealing with change. A flexible approach and problem-solving skills are essential.

6. Knowledge of HR Practices and Policies

• Recruitment and Onboarding: Understanding the basics of recruitment, including reviewing resumes, scheduling interviews, and assisting with the onboarding of new employees.
• Employee Benefits and Wellness Programs: Assisting with employee benefit administration or supporting wellness initiatives that contribute to employee satisfaction.

7. Technology Proficiency

• HR Software and Tools: Familiarity with HR management systems (HRMS), applicant tracking systems (ATS), and payroll software is beneficial. Many companies also use software for performance reviews, engagement surveys, and employee feedback.
• Microsoft Office or Google Workspace: Strong skills in tools like Excel, Word, and PowerPoint are essential for organizing data, creating presentations, and writing reports.