Senior Executive Assistant

Roles and responsibilities

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Executive Assistant your d uties and responsibilities with include:

Financial

Adhere to budget

Customer

• Diary management Extensive management of online diaries, book appointments and arrange meetings, updates as required
• Ensure Executive/s get to meetings on time with appropriate documentation
• Act as back up in managing other Executives’ and Principals’ diaries when their EAs are not available Call management
• Handle and screen calls for Executive/s Take and pass messages to Executive/s in a timely manner
  

Email Management

• Monitor Executives’ email inboxes when they are out of the office or at meetings and taking action as necessary
  

Client Relationships

• Maintain and build good working relationships with Executive/s clients and their assistants via phone and email communication
• Assist other EAs during busy periods Internal
• Process Meetings Proactive planning for meetings and follow up actions (documents, papers needed…)
• Organise local internal and external meetings, including organising catering, IT requirements etc
• Meet and greet visitors Partner and Executive general admin Proofread and finalize documents when required i.e. presentations, proposals, letters
• General filing Keeping Executive own contacts databases/business card storage up to date
  

Learning and Growth

• Exercise confidentiality, discretion and personal sensitivity in all aspects of the role Comply with PwC policies and procedures in all aspects of the role
• Build network of strong working relationships both internally and externally Assist with the organisation of PwC events as needed including dinners and outside events
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Desired candidate profile

1. Organizational Skills
Time Management: Ability to manage an executive’s calendar, prioritize tasks, and meet deadlines.
Scheduling: Expertise in coordinating meetings, travel, and appointments, often with multiple time zones.
Task Prioritization: Ability to manage multiple competing priorities and make decisions on what should take precedence.
Attention to Detail: Ensuring all details of scheduling, documentation, and communication are accurate.
2. Communication Skills
Verbal Communication: Clear and concise communication when liaising with executives, staff, and external stakeholders.
Written Communication: Proficient in drafting emails, reports, and presentations that are professional, accurate, and to the point.
Discretion & Confidentiality: Understanding of sensitive matters and the ability to handle confidential information with discretion.
3. Problem-Solving & Critical Thinking
Decision Making: Ability to make quick, informed decisions in the absence of the executive.
Resourcefulness: Being able to identify solutions or alternatives to problems that arise unexpectedly.
Crisis Management: Remaining calm and effective when handling urgent or high-pressure situations.
4. Technical Proficiency
Office Software: Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
Project Management Tools: Familiarity with tools like Trello, Asana, Monday.com, or others for managing tasks and projects.
Communication Tools: Proficiency with communication tools like Slack, Zoom, or Teams for virtual meetings and team collaboration.
Document Management Systems: Managing and organizing files digitally (e.g., SharePoint, Dropbox, or cloud-based systems).
5. Multitasking
Managing Multiple Responsibilities: Ability to juggle a variety of administrative, scheduling, and support tasks simultaneously.
Adaptability: Able to pivot between tasks and reprioritize as new demands arise.
6. Interpersonal Skills
Relationship Building: Able to maintain positive working relationships with executives, team members, and external stakeholders.
Client and Vendor Liaison: Acting as a point of contact for external parties, including clients, suppliers, and other executives.
Emotional Intelligence: Understanding the needs of the executive and colleagues and responding appropriately to different situations.
7. Project Management & Coordination
Event Planning: Organizing meetings, conferences, and corporate events, including handling logistics, catering, and guest lists.
Travel Coordination: Managing complex travel itineraries, booking accommodations, and ensuring everything aligns with the executive’s preferences.
Budget Management: Handling travel expenses, office supplies, and potentially assisting with budget tracking.