Dynamics 365 Developer

Roles and responsibilities

• Create and maintain master data (e.g., items, vendors, customers) across multiple entities.
• Establish and document procedures for master data management, ensuring approval processes are followed.
• Interface with banking data and manage vendor bank account changes with precision to avoid payment errors.
• Implement and document best practices for master data governance and ensure alignment with business objectives.
• Conduct risk analysis within different modules of Dynamics 365 F&O, such as Procure-to-Pay (P2P) and Order-to-Cash (O2C).
• Perform GAP analysis to identify areas of risk and inefficiencies in approval workflows and authority matrices.
• Recommend process improvements and implement best practices across business processes.
• Ensure the technical and process aspects of Dynamics 365 are optimised for efficiency.
• Collaborate with external consultants and lead weekly calls with development teams for tool automation projects.
  
  

The Successful Applicant

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Experience with Microsoft Dynamics 365 F&O.
• Strong understanding of master data management and ability to establish procedures and policies.
• Familiarity with risk management frameworks and conducting GAP analyses for process improvement.
• Ability to balance both technical and process-oriented responsibilities.
• Experience in liaising with external consultants on ERP-related projects.
• Manufacturing industry experience is an advantage but not required.

Desired candidate profile

1. Modular Applications: Dynamics 365 offers various applications that can be used independently or together, including:

   • Sales: Tools for managing customer relationships, tracking sales leads, and forecasting.
   • Customer Service: Solutions for managing customer support, case management, and service level agreements (SLAs).
   • Field Service: Tools for managing field operations, including scheduling and dispatching technicians.
   • Finance and Operations: Comprehensive ERP capabilities for financial management, inventory, and supply chain.
   • Marketing: Tools for managing marketing campaigns, lead generation, and customer insights.
   • Human Resources: Solutions for managing employee data, recruitment, and performance.

2. Integration: Seamless integration with other Microsoft products like Azure, Power BI, and Office 365 enhances functionality and user experience.

3. Customization and Extensibility: Users can customize applications using Microsoft Power Platform, allowing for tailored solutions that meet specific business needs.

4. AI and Analytics: Built-in artificial intelligence (AI) and analytics tools help organizations gain insights from their data, predict trends, and enhance decision-making.

5. Unified Interface: A consistent user experience across all applications, making it easier for users to navigate and use different functionalities.

6. Mobile Accessibility: Mobile apps allow users to access Dynamics 365 on the go, ensuring productivity regardless of location.

Benefits

• Improved Customer Engagement: Tools for personalized customer interactions and better understanding of customer needs.
• Enhanced Collaboration: Integration with other Microsoft tools fosters collaboration across teams.
• Increased Efficiency: Streamlined processes and automation reduce manual tasks and improve productivity.
• Scalability: Suitable for businesses of all sizes, with the ability to scale up or down based on needs.

Use Cases

• Sales Teams: Managing leads and opportunities, tracking customer interactions, and forecasting sales.
• Customer Support: Handling customer inquiries and issues through a centralized platform.
• Marketing Departments: Running targeted campaigns and analyzing customer data for better outreach.
• Finance Teams: Managing budgets, forecasts, and financial reporting.