Account Manager

Roles and responsibilities

• Manage the relationship of our top Retail/Non-food partners, becoming the expert in this space as we scale
• Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow.
• Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform.
• Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels.
• Working closely with compliance, legal, and operations to ensure best practices
• Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion
• Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate.
  
  

Requirements:

• 3-4 years of experience in an account management, business development/new business, or commercial role.
• Experience in working within the Retail and/or Pharmacy industry is required
• Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo
• Partner obsessed, with effective relationship building, organisation, and communication skills whether face to face, through video, phone, or email.
• Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations.
• Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace.
• Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.
• Experience in working in a dynamic high-growth company is preferable

Desired candidate profile

• Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and internal teams.

• Relationship Management: Strong skills in building and maintaining relationships with clients to foster loyalty and trust.

• Problem-Solving: Ability to identify issues and develop solutions to meet client needs and overcome challenges.

• Negotiation Skills: Proficiency in negotiating contracts and terms to ensure mutually beneficial agreements.

• Organizational Skills: Strong organizational abilities to manage multiple accounts and projects simultaneously.

• Analytical Skills: Capability to analyze client data and market trends to inform strategic decisions and recommendations.

• Customer Service Orientation: A focus on providing excellent service and support to enhance the client experience.

• Sales Acumen: Understanding of sales principles to identify upselling or cross-selling opportunities within existing accounts.

• Time Management: Ability to prioritize tasks effectively and manage time to meet deadlines.

• Collaboration: Skills in working collaboratively with internal teams, such as marketing, product development, and customer support.