General Club Manager

Roles and responsibilities

Responsible for smooth and efficient day-to-day operations of Health Club. Accountable for the members and guest experience, safety and profit/loss of the business. Manage all the staff and operation to ensure that friendly, engaging and professional services are delivered to guest

Purpose:

• Manage day-to-day operations in Health Club and ensures that all guests and members are provided with pleasant guest experience in line with Jumeirah standards
• Manage the Fitness team and ensure that they drive personal training revenue and excellent customer service to all the guests and members
• Ensures all gym floor activities are on schedule and as per the plan
• Manage the Sales executive to drive monthly/yearly Membership Sales - Individual & Team
• Performance to meet department Sales targets
• Oversee development of activities and initiatives to generate leads by networking with local members/guests and maximizing any opportunities for sales
• Ensures that team reports all the maintenance issues on time and proper tracking are done with appropriate resolution leading to uninterrupted service
• Work cohesivelywith marketing team to drive new memberships and retain existing members
• Responsible for managing inventories, stock control and stock purchasing systems
• Implement strategies in line with direction from Director – Health Club to increase revenue per membership. Responsible for designing Health Club promotions, offers and activities to attract new members, create demand and generate revenue
• Implements strategies in line with direction from Director – Health Club to increase membership and PT yield. Create and develop innovative classes and programs that support Jumeirah brand value proposition in the market. Seek approval from Director – Health Club and launch them via appropriate timetable or scheduler.
• Monitor all costs and recommend/implement measure to control them in accordance with the annual budgets
• Make sure that the cash float is well managed, with all the justification for paid outs and expense claims. Responsible for managing own department budget, profit, and loss statement in line with direction from Director – Health Club
• Responsible for managing and reviewing the Commission scheme associated with Health Club, Fitness professionals etc. and ensure that the Commission is submitted to finance on time as deemed necessary and applicable
• Work with finance teams to prepare regular budget reports and forecasts for management review in line with direction from Director – Health Club

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Diploma or Certificate from a reputed University or College in Hospitality
• Experience working in the Health and Fitness industry in a 5-star Hospitality environment

and/or commercial environment

• Minimum 5 years at Management level in the Health and Fitness field to include spa, fitness, pool management
• Must possess prior experience to relate to the requirements of customers from all age groups and sectors of society, including people with special needs
• Knowledge of-Perfect Gym Software and Microsoft 365

Desired candidate profile

1. Operational Management: Overseeing daily operations, ensuring that all aspects of the club function efficiently and effectively.

2. Staff Management: Hiring, training, and supervising staff members, fostering a positive work environment and promoting teamwork.

3. Member Relations: Building and maintaining strong relationships with members, addressing their needs and concerns, and enhancing their overall experience.

4. Event Coordination: Planning and coordinating events, activities, and programs that engage members and promote club usage.

5. Financial Oversight: Managing budgets, monitoring expenses, and ensuring financial goals are met; preparing financial reports for upper management.

6. Marketing and Promotion: Developing and implementing marketing strategies to attract new members and retain existing ones, including social media and community outreach.

7. Facility Management: Ensuring that club facilities are well-maintained, safe, and clean, addressing any maintenance issues promptly.

8. Policy Development: Establishing and enforcing club policies and procedures to ensure a safe and enjoyable environment for all members.

9. Feedback and Improvement: Collecting feedback from members and staff to identify areas for improvement and implementing changes as needed.

10. Compliance: Ensuring compliance with local laws and regulations related to health, safety, and licensing.

Key Skills

1. Leadership: Strong ability to lead and motivate a diverse team, creating a positive and productive work culture.

2. Communication: Excellent verbal and written communication skills for interacting with members, staff, and vendors.

3. Organizational Skills: Ability to manage multiple tasks and priorities effectively, especially during busy periods.

4. Problem-Solving: Quick thinking and decision-making skills to address issues as they arise.

5. Financial Acumen: Understanding of budgeting, financial management, and reporting.

Qualities

• Customer Focus: A strong commitment to providing exceptional service and enhancing the member experience.
• Adaptability: Flexibility to adjust to changing circumstances and member needs.
• Enthusiasm: A passion for the club's mission and activities, contributing to a vibrant atmosphere.