Team Leader

Roles and responsibilities

An opportunity has arisen for a Team Leader to join the F&B Service Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Inform the Outlet Manager / Assistant Manager of any complaints or negative feedback from guests after they first try to resolve them.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
• Conduct the pre-service shift briefing in the absence of the Outlet Manager / Assistant Manager.
• Ensure opening and closing checklists are completed on a daily basis.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of two years of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
• Fluent in English and an additional international language is a plus.
• Knowledge of Food and Beverage applications: Micros and Sevenrooms.
• Passion for delivering exceptional dining experiences.

Desired candidate profile

1. Leadership: Ability to motivate and guide team members while promoting a positive work environment.

2. Customer Service: Strong commitment to providing outstanding service and enhancing the guest experience.

3. Communication: Excellent verbal and written communication skills for interacting with guests and staff effectively.

4. Time Management: Efficiently managing tasks and prioritizing responsibilities to ensure smooth operations.

5. Attention to Detail: Ensuring accuracy in orders, presentations, and service quality.

6. Adaptability: Flexibility to handle changing circumstances and guest needs in a dynamic environment.

Qualities

• Positive Attitude: Maintaining enthusiasm and professionalism in all interactions.
• Empathy: Understanding and addressing guest needs and concerns with care and consideration.
• Team Player: Fostering a collaborative atmosphere among staff to ensure a seamless service experience.

Best Practices

1. Continuous Training: Encouraging ongoing training and development for staff to enhance skills and service quality.
2. Guest Engagement: Actively seeking guest feedback to improve service and address any concerns.
3. Operational Efficiency: Implementing practices that streamline operations and reduce waste.