Royal Service Agent - Arabic Speaker
Posted on :
21-10-2024
Employer Active
1 Vacancy
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Job Description
- Handle incoming calls emails and messages promptly and professionally offering exceptional service to both Arabic and nonArabic speaking guests.
- Act as a liaison between guests and internal departments (e.g. housekeeping engineering F&B) to ensure guest requests are fulfilled efficiently.
- Address guest concerns or complaints with professionalism escalating issues to management when necessary.
- Assist guests with reservations inquiries and recommendations for dining transportation and activities within and outside the property.
- Maintain accurate records of guest requests complaints and feedback using the propertys service management system.
- Coordinate special guest arrangements such as VIP services inroom amenities and personalized experiences.
- Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
- Provide translation assistance for Arabicspeaking guests when required.
- Ensure adherence to company policies procedures and service standards at all times.
Qualifications :
- Previous experience in a front office guest service or call center role within the hospitality industry is preferred.
- Fluent in Arabic (spoken and written) and English.
- Additional languages are a plus.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Ability to multitask and remain calm under pressure.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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