Booking and Reservations Agent Arabic or Chinese Speaker
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Job Description
POSITION SUMMARY
As the first point of contact of our guests you embody SO/s first impression. In this position you will:
Process all reservation requests changes and cancellations received by phone fax or mail.
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
Explain guarantee special rate and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data in reservation system.
Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. Were all expected to show initiative empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests enquiries preparing reports operations or just sharing with a guest what is hot in Uptown from a guests perspective every exchange should feel seamless and effortless.
At all levels and positions within our organization our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures maintaining confidentiality protecting company assets and upholding quality standards. Because were an avantgarde and stylish brand were also passionate about maintaining a professional uniform personal appearance and bespoke communications. There is no room for ego: come as you are humble and kind. At SO/ we work hard but make it fun.
You will constantly be on the move walking about and being handson. You might even need to lift carry push pull and place objects weighing less than 10 pounds without assistance. Most of all our aim is to do things right not just the first time but every single time to the benefit of our guests our hotel and each other because were all in it together!
Qualifications :
Preferably experience in the booking/reservation
Hotel background is a must
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
