In Room Dinning - Supervisor
Posted on :
17-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Oversees all aspects of the daily operation of the hotels Room Service operation.
- Supervises all Room Service personnel.
- Responds to guest complaints in a timely manner.
- Works with other outlets managers and keep them informed of F&B issues as they arise.
- Organizes all documentation for shift work on a daily basis including preshift reports daily training topics shift floor plan requisitions for beverage food and stationaries and manage schedule on a daily basis through the time management system.
- Conducts daily shift briefings with the team including daily trainings on menu knowledge sequence of service SOPs etc. Briefings should be dynamic informative and challenging raising the performance of all team members continuously.
- Ensures all staff are meeting all established standards of service through ongoing and recurrent training systems.
- Monitors and tests service skills of staff retrains and reinforces all standards on food and quality and service details daily. Provides feedback and appraisals as necessary.
- Coordinates and monitor all phases of Loss Prevention in the Room Service operation.
- Ensures compliance with In Room Dining SOPs.
- Ensures the training of department heads and employees on SOPs report preparation and technical job tasks.
- Ensures effective communications between each shift.
- Supervises the room service area in order to attract retain and motivate the employees.
- Ensures optimal level of service quality and hospitality are provided to guest.
- Regularly reviews house counts forecast and VIP list and maintain the confidentiality of the hotel and its guests.
- Ensures the timeliness and accuracy of the amenity setup and delivery.
- Ensures compliance with all local liquor laws and health and sanitation regulations.
- Ensures that Hospitality Suites are being setup serviced and broken down in a timely manner and according to instructions.
- Monitors and maintains cleanliness of InRoom Dining areas and work areas.
- Plans and conducts meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and wellmotivated. Attends interdepartmental meetings to ensure good cross communication between departments.
- Assists in the development of marketing initiatives menu items and other items to stimulate growth in sales for each outlet and a variety of latest market developments.
- Is aware of and assists to control current budgeted and forecasted revenues payroll and product costs.
- Assists in maintaining all Micros programming for food and beverage outlets.
- Is effective at listening to understanding and clarifying concerns raised by employees and guests.
- Is able to multitask and priorities departmental functions to meet deadlines.
- Prepares and submit required reports in a timely manner.
Qualifications :
- Previous experience as an IRD supervisor.
- Computer literate in Microsoft Window applications required
- University/College degree in a Hotel Management
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
