Housekeeping Supervisor

Roles and responsibilities

• Consistently offer professional, friendly, and engaging service
• Lead the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react accordingly, logging and notifying the proper areas and complying with Company’s Corporate Code of Conduct
• Assist with the preparation of efficient departmental work schedules
• Actively participate in daily briefing, daily warm up and department meetings as well as contribute to on the job training and maintain records of the colleagues
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items to the Engineering department
• Follow all safety and sanitation policies
  

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• At least 2-year experience working in a 5-star hotel industry in a Housekeeping environment
• Excellent communication skills
• Must speak fluent English
• Knowledge of Microsoft Office and Opera
• Overseeing the daily housekeeping operations for guest rooms and public areas.
• Managing and leading a team of housekeeping staff, ensuring they maintain high cleanliness standards.
• Ensuring all equipment and cleaning products are in good condition and available when needed.
• Coordinating with other hotel departments to ensure guest satisfaction.
• Conducting inspections of rooms and facilities to maintain quality standards.
• Managing staff schedules and labor costs.
• Handling guest complaints related to cleanliness and ensuring they are resolved effectively.
• Monitoring inventory and ordering necessary supplies.

Desired candidate profile

1. Leadership and Team Management

• Supervising and motivating housekeeping staff to maintain high cleanliness standards.
• Providing clear instructions, guidance, and training to team members.
• Managing employee schedules, delegating tasks, and ensuring efficient staffing levels.
• Conducting performance evaluations and fostering a positive work environment.

2. Attention to Detail

• Ensuring that all rooms, public spaces, and hotel areas meet cleanliness and organization standards.
• Inspecting rooms and areas to ensure they are cleaned to the highest standards and addressing any deficiencies.
• Overseeing deep cleaning projects and special requests.

3. Time Management and Organization

• Prioritizing tasks to ensure rooms and areas are cleaned and maintained within required timeframes.
• Managing housekeeping operations efficiently during peak hours or busy seasons.
• Scheduling and coordinating housekeeping staff shifts to ensure coverage at all times.

4. Customer Service

• Ensuring that guest rooms and public spaces provide a comfortable and clean environment to enhance guest satisfaction.
• Addressing guest requests, concerns, or complaints regarding cleanliness promptly and professionally.
• Coordinating with other hotel departments to meet special guest needs (e.g., extra amenities, late check-ins).

5. Knowledge of Cleaning Techniques and Equipment

• Familiarity with different cleaning products, tools, and techniques for various surfaces and materials.
• Ensuring staff are trained in using equipment safely and efficiently (e.g., vacuums, steam cleaners, floor buffers).
• Understanding environmentally friendly or green cleaning practices and promoting sustainable options.

6. Health, Safety, and Compliance

• Ensuring adherence to health and safety regulations in the workplace, including the proper handling and storage of cleaning supplies.
• Managing and mitigating potential hazards such as chemical handling and fire safety.
• Maintaining proper hygiene standards and ensuring compliance with local regulations and industry standards.