Stewarding Supervisor

Roles and responsibilities

• Participate in dishwashing, garbage removal, silver polishing, pot washing or any other stewarding area as necessary in accordance with department needs (based on staffing or business levels!)
• Ensure a safe and productive operation.
• Assure compliance with Health Department standards.
• Supervise and maintain the sanitation of kitchen, storerooms, hallways, dock, and equipment.
• Must assist in the training of all stewarding duties...
• Assist in keeping updated with all items on the communication board and communicate to colleagues when required
• Assist in maintaining that all colleagues are following the proper grooming standards
• Ensuring proper pass off to other leaders using logbook
• Check BEO's - see what set ups are needed to be done on shift
• At start of shift - do a complete walkthrough of stewarding areas to observe the status of all areas
• Throughout the shift - continuously walk through all areas
• Assist in re-assigning colleagues during shift to areas of need.
• Being responsible for answering Stewarding Phone and assisting all operations with requirements.
• Assist in controlling stocks for daily use in the department (cleaning products, mop heads, etc.).
• Assist in controlling breakage, waste
• Assist in maintaining cleanliness of all kitchens and HOH areas as well as ensuring all maintenance needs are looked after.
• Ensure all paper towel dispensers are always full throughout the shift.
• Conduct shift briefing when required.
• Perform daily checks on staffing level, quality control, maintenance,
• Cleanliness
• You will adhere to the Hotel's Hygiene and HACCP standards and ensure its Standard Operating Procedures and Requirements are fully met.
• Maintain regular attendance at department and operations meetings
  

What We Need From You

• Strong - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• Literate - you'll need a good grasp of reading, writing and basic maths
• Flexible - night, weekend and holiday shifts are all part of the job
• Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language
  

Articulate - a great communicator, you'll be warm, welcoming and easy to talk to

Desired candidate profile

1. Leadership and Team Management

• Supervising the Team: Managing and overseeing the work of stewarding staff, including dishwashers, kitchen cleaners, and utility workers, ensuring efficient operations in the back of house.
• Training and Development: Training new staff members and providing ongoing guidance and mentorship to ensure high standards of cleanliness and organization are maintained.
• Team Motivation: Motivating the stewarding team to perform their duties effectively, fostering a positive and productive work environment.
• Scheduling and Shift Management: Creating work schedules for the stewarding staff to ensure adequate coverage and that operational needs are met.

2. Organizational Skills

• Inventory Management: Monitoring and managing the inventory of cleaning supplies, equipment, and other necessary materials, ensuring that stock levels are maintained.
• Stock Replenishment: Ordering cleaning supplies and ensuring the availability of cleaning materials without overstocking or running out of essential items.
• Maintaining Equipment: Ensuring that kitchen equipment, utensils, and cleaning tools are well-maintained and in working order.
• Cleaning Standards: Ensuring the kitchen, storage areas, and dining areas are cleaned and organized according to health and safety standards.

3. Attention to Detail

• Quality Control: Conducting regular inspections of the kitchen, dining areas, and storage rooms to ensure cleanliness and hygiene standards are consistently met.
• Health and Safety Standards: Ensuring compliance with health and safety regulations, including proper handling and storage of cleaning chemicals and materials.
• Cleaning Techniques: Ensuring the staff is following proper cleaning procedures, including sanitizing and disinfecting areas thoroughly.

4. Knowledge of Cleaning Techniques and Chemicals

• Appropriate Cleaning Methods: Understanding the proper methods for cleaning different types of surfaces, utensils, and equipment.
• Safe Chemical Handling: Knowledge of safe practices for handling and using cleaning chemicals, ensuring that staff is trained in safe chemical usage and storage.
• Sanitization Procedures: Overseeing the proper sanitization of dishes, kitchen tools, and equipment, especially in high-risk areas like dishwashing stations.

5. Communication Skills

• Clear Communication with Team: Providing clear instructions to the stewarding team, ensuring that they understand their responsibilities and tasks for the day.
• Coordination with Other Departments: Communicating effectively with kitchen staff, management, and other departments to ensure smooth operations and address any issues related to cleanliness or equipment.
• Reporting: Reporting to management on the performance of the stewarding team, inventory levels, and any issues that need attention, such as broken equipment or shortages.

6. Problem-Solving and Conflict Resolution

• Handling Complaints: Addressing any issues related to cleanliness or the quality of cleaning services in a professional manner, resolving complaints effectively and promptly.
• Managing Emergencies: Handling unexpected situations, such as spills or accidents in the kitchen or dining area, and ensuring quick resolution without disrupting service.
• Troubleshooting Equipment Issues: Identifying and resolving issues with cleaning equipment or kitchen tools, coordinating repairs or replacements when needed.