IT Support Engineer Level-3
Posted on :
11-10-2024
Employer Active
1 Vacancy
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Job Description
We are recruiting an IT Support Engineer for one of our clients based in Dubai.
About Our Client:
Our client is the leading provider of comprehensive mobility solutions in Dubai and the largest taxi operator in the Emirates. Committed to innovation and excellence they deliver digital and sustainable transport services aligned with global best practices to enhance convenience and customer satisfaction ultimately aiming to improve people s happiness.
Key Responsibilities:
- Troubleshoot functional and technical issues in configured processes coordinating with product support for Level 3 concerns
- Record reported issues and their resolutions to update the knowledge management system and FAQ database
- Prepare monthly reports on reported and resolved issues
- Ensure compliance with standard software policies and assess nonstandard software requests following thorough analysis and security checks
- Assist users in daily activities collaborating to identify and log business transactions within the system
- Provide comprehensive support for all enduser systems including printers PCs mobile devices IoT devices and phones
- Deliver services and support in line with SLAs and customer satisfaction objectives
Requirements
- Bachelors degree in Computer Science or related field with at least 6 years of related experience
- Required Certifications: A M365 Certification Network
- Preferred Certifications: Microsoft Technology Associate (MTA) Avaya CCNA
- Proven experience as a Level 3 Support Technician or similar role
- Strong knowledge of computer systems hardware and software
- Excellent problemsolving and communication skills
- Ability to document solutions and provide training to users
- Familiarity with helpdesk software and remote troubleshooting
Benefits
- Competitive Salary
- Other Employee Benefits as per the UAE Labour Law
Employment Type
Full Time
Company Industry
Freight and Package Transportation / Transportation / Logistics /
Key Skills
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