IT Support Engineer Level-3
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Job Description
- Troubleshoot functional and technical issues in configured processes coordinating with product support for Level 3 concerns
- Record reported issues and their resolutions to update the knowledge management system and FAQ database
- Prepare monthly reports on reported and resolved issues
- Ensure compliance with standard software policies and assess nonstandard software requests following thorough analysis and security checks
- Assist users in daily activities collaborating to identify and log business transactions within the system
- Provide comprehensive support for all enduser systems including printers PCs mobile devices IoT devices and phones
- Deliver services and support in line with SLAs and customer satisfaction objectives
Requirements
- Bachelors degree in Computer Science or related field with at least 6 years of related experience
- Required Certifications: A M365 Certification Network
- Preferred Certifications: Microsoft Technology Associate (MTA) Avaya CCNA
- Proven experience as a Level 3 Support Technician or similar role
- Strong knowledge of computer systems hardware and software
- Excellent problemsolving and communication skills
- Ability to document solutions and provide training to users
- Familiarity with helpdesk software and remote troubleshooting
Benefits
- Competitive Salary
- Other Employee Benefits as per the UAE Labour Law
Employment Type
Full Time
Company Industry
Freight and Package Transportation / Transportation / Logistics /
