IT Support Engineer

– Bachelor Degree or higher in IT Field ( Academic )

– Network+ or Cisco CCNA Certified.

– Full understanding of PC components

– Upgrading, downgrading RAM and Hard Drives.

– Proper backup of user data in case of emergencies or replacing PCs.

– Troubleshooting Printers, scanners and fixing the regular issues.

– Cooperating with the support teams as per the service contract for the printers/scanners and the networking team in SFD.

– Proper documenting of assets as per SFD criteria.

– Monitor the printer cartridges and the availability of the stocks.

– Good understanding of AV equipment’s to prepare meetings, connecting or share the content to videowall.

– Reporting daily work using the internal system in SFD