Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Responsibilities:
* Answer incoming customer inquiries via phone email or chat in a timely and professional manner.
* Provide accurate information about products services policies and procedures to customers.
* Resolve customer complaints and issues by investigating problems finding appropriate solutions and following up to ensure resolution.
* Record and maintain accurate customer records interactions and transactions in the companys CRM system.
* Collaborate with other departments such as Sales Billing and Technical Support to address customer needs and concerns.
* Identify opportunities to upsell or crosssell products and services to customers based on their needs and preferences.
Benefits:
Competitive salary and performancebased incentives.
Health dental and vision insurance.
Retirement savings plan.
Paid time off and holidays.
Opportunities for advancement within the company.
Call:
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
