drjobs Customer Service Assistant العربية

Customer Service Assistant

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

ROLE PROFILE

  • Keep updated on Asset Management Business Unit- shopping center services, amenities, and promotions for smooth Customer Service Desk operations.
  • Ensure daily desk operations follow established processes under Supervisor guidance.
  • Adhere to grooming standards to uphold Majid Al Futtaim Properties’ image.
  • Assist customers with inquiries and provide information on events, maintaining a positive attitude.
  • Address and escalate customer complaints professionally.
  • Foster relationships with tenants to facilitate operations and resolve issues.
  • Manage inventory per Asset Management Business Unit- Finance procedures and report discrepancies promptly.
  • Support mall promotions, maintain directories, and ensure policy compliance.

REQUIREMENTS

  • High School Diploma or Bachelor’s Degree in any field
  • 0 to 2 years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
  • Strong verbal communication skills in English.
  • Strong problem-solving abilities.

    The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

    ROLE PROFILE

  • Keep updated on Asset Management Business Unit- shopping center services, amenities, and promotions for smooth Customer Service Desk operations.
  • Ensure daily desk operations follow established processes under Supervisor guidance.
  • Adhere to grooming standards to uphold Majid Al Futtaim Properties’ image.
  • Assist customers with inquiries and provide information on events, maintaining a positive attitude.
  • Address and escalate customer complaints professionally.
  • Foster relationships with tenants to facilitate operations and resolve issues.
  • Manage inventory per Asset Management Business Unit- Finance procedures and report discrepancies promptly.
  • Support mall promotions, maintain directories, and ensure policy compliance.
  • REQUIREMENTS

  • High School Diploma or Bachelor’s Degree in any field
  • 0 to 2 years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
  • Strong verbal communication skills in English.
  • Strong problem-solving abilities.

Desired candidate profile

1. Communication Skills

  • Verbal Communication: Clear and professional speech to effectively address customer queries.
  • Written Communication: Crafting emails, chats, or messages with clarity and precision.
  • Active Listening: Understanding customer needs and concerns fully before responding.

2. Problem-Solving Skills

  • Conflict Resolution: Managing and resolving customer complaints calmly and efficiently.
  • Critical Thinking: Analyzing issues to provide practical and effective solutions.
  • Resourcefulness: Using available tools and resources to resolve complex queries.

3. Interpersonal Skills

  • Empathy: Understanding and addressing customer emotions and frustrations.
  • Patience: Remaining calm and supportive, even in challenging situations.
  • Adaptability: Adjusting to diverse customer personalities and communication styles.

4. Technical Proficiency

  • Customer Relationship Management (CRM) Tools: Knowledge of platforms like Salesforce, Zoho CRM, or HubSpot.
  • Data Entry: Accurately recording customer information and interactions.
  • Multichannel Support: Managing customer interactions via phone, email, chat, or social media.

5. Product Knowledge

  • Understanding the company’s products or services in detail to provide accurate information and advice.
  • Staying updated on product changes, policies, or promotions.

6. Time Management

  • Prioritization: Handling multiple customer queries efficiently without compromising quality.
  • Efficiency: Resolving issues quickly while ensuring customer satisfaction.

7. Team Collaboration

  • Working closely with other departments, such as sales, technical support, and billing, to resolve customer issues.

8. Customer Focus

  • Service Orientation: Always putting the customer’s needs first.
  • Follow-Up Skills: Ensuring that promises made to customers are fulfilled promptly.

Employment Type

Full-time

Company Industry

Accounting

Department / Functional Area

Customer Service

About Company

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