Insurance Customer Service

• Coordinate, adhere & implement Group Risk Management & Insurance Manual, which includes gathering and compiling of updated information / declaration of underwriting details.
• Draft the Request for Quotation related to insurance tenders, evaluation of insurance tender bids, to establish a Techno-Commercial recommendations for award in liaise with Contracts Unit. Arrange for obtaining necessary approvals and preparing faxes, memos to Insurance Companies and concerned departments.
• Administration and follow-up of all insurance claims of the Company until final settlement under all policies which includes study of all insurance claims, advise the concerned department (HSE, HRD, CD, etc...) on the required documents, prepare claim bills, lodge claims with insurance companies, arrange visit of surveyors etc.
• Maintain up-to-date records of all insurance matters related to Company, also an up-to-date record of claims submitted to insurers and prepare periodical status reports on insurance activities to Management, and other related departments.
• In case of dispute with the insurers, liaise with Legal Advisor on filing of appropriate court case (for insurance disputes). Prepares claim / case summaries for further litigation actions.
• Coordinate in the carrying out of the Asset Valuation Program including gathering and disseminating of information from / to concerned business units.
• Checking the Asset Valuation Report in liaison with concerned department, used as basis for calculation of premium.
• Prepare Annual Insurance Budget and liaise with concerned department for reports on actual expenditure against the approved insurance budget.
• Review and check premiums computed by insurers. Check payments and allocation of appropriate Cost Centre & Account.
• Receive cheques / credit notes / debit notes from insurance companies against agreed claim settlement amounts / premiums to be paid and advice concerned line manager accordingly.
• Liaise with related parties for the calculations and premiums to be paid against each blanket policies and advice concerned line manager accordingly regarding transfer of payments to company's account.
  
  

Job Specific Accountabilities (Part 2)

Job Specific Accountabilities (Part 3)

Generic Accountabilities

Supervision

• Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
• Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.
  
  

Budgets

• Provide input for preparation of the Department/ Section budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives.
• Investigate and highlight any significant variances to support effective performance and cost control.