Guest Relations Executive

We are partnering with a techenabled hospitality firm and a leading provider in the luxury hospitality sector offering innovative accommodation experiences. They are looking for a Guest Relations Executive to join their team in Dubai.

Responsibilities:

• Liaising with the housekeeping and maintenance teams to ensure all properties are
• ready for guests and are always at their mint condition
• Reviewing the guests arrival and departure lists daily
• Meeting & greeting guests on their arrival; and making sure they have a smooth
• departure
• Collaborating effectively with members of the concierge and security of the properties
• Making sure all guests needs are fulfilled
• Overseeing guest experience throughout their stay from arrival to departure
• Handling all challenging situations and issues in the properties that could occur during
• guests stays
• Managing difficult communications with valued guests who are unsatisfied with our
• service product or resolution offered
• Prioritizing tasks and communicate effectively with colleagues which is essential for the
• daily running of the operation
• Working on other tasks or adhoc projects/activities as required

Qualifications

• Experience in guest relations roles within a holiday home operator in the UAE (applicant
• with no such experience will be disqualified)
• Ability to work in shifts based on rotating daily roster including on weekends and
• holidays
• UAE driving license is a must
• Dubai work experience is a must
• Fluent English speaking is mandatory
• Arabic speaking is a plus
• Ability to solve tough problems on the fly
• Ability to handle pressure
• Ability to prioritize and manage multiple tasks

Remote Work :

No