Concept Store Retail Agent - Marriott International Inc

POSITION SUMMARY

Greet customers when they enter the shop offer assistance in locating merchandise and respond to questions regarding merchandise. Display merchandise in a neat eyeappealing manner. Restock items as necessary check expiration dates and discard expired items. Keep storeroom neat and clean. Complete customer purchases process all payment types and process returns refunds and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer turn in all property monies and receipts and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.

Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None