IT Desktop Services Techician - Geosyntec Consultants Inc

Geosyntec is an innovative international engineering and consulting firm serving private and publicsector clients to address new ventures and complex problems involving our environment natural resources and civil infrastructure. Our engineers scientists technical and project employees serve our clients from offices across the world. Ranked by ENR as one of the top environmental engineering design firms Geosyntec is internationally known for its technical leadership broad experience and exceptional client service.

We invest in our people. Each employee is unique and your career at Geosyntec will be too. We offer competitive pay and benefits and wellbeing programs to support you and your family.

• Perform intermediate to advanced desktop administration and client/desktop service and support in supporting maintaining and managing IT endpoint assembly installation imaging configuration optimization maintenance repair testing and upgrading clientfacing technologies.
• Perform the imaging of computers using SCCM creating bootable USB drives.
• Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers laptops handheld/wireless devices printers copiers and related computing technologies adhering to departmental procedures and company policy.
• Support intermediate to advanced Office 365 services.
• Administer appropriate levelsrelated security controls governance compliance and data loss prevention to secure enterprise computing assets from vulnerabilities and threats (e.g. antivirus antispam antispyware etc.).
• Efficiently manage research and troubleshoot relative incoming incident and service management requests with the ability to prioritize accordingly escalating requests as appropriate to other IT team members in a fastpaced team environment (telephone email and tracking systems).
• Ensure complex customer needs are monitored addressed documented and resolved promptly and effectively through customer satisfaction.
• Gather relevant information and regularly update the manager and teammates regarding progress risk management potential business impact resource management timing overruns etc.
• Compose supporting technical documentation as it relates to this position.
• Crosscollaborate with all IT operating segments as needed.

• An Associates degree and (2) years of relevant experience or a cumulative minimum of four (4) years total relevant experience in an intermediate to advanced computer laptop and mobile device support role supplemented by coursework in the field or any equivalent combination of education experience and training. (required)
• Microsoft Office 365 Fundamentals. (required)
• Certified Modern Desktop Administrator Associate (preferred) or equivalent Microsoft certification in Windows Operating System 10 min. (preferred)
• Apple certification. (preferred)

• Proficiency with systemsrelated diagnostics troubleshooting maintenance and repair including new installs upgrades optimizations and general daytoday operations. (required)
• Experience installing testing and troubleshooting related hardware and software applications including multiplatform operating systems and thirdparty applications. (required)
• Advanced experience with desktop administration and client/desktop service and support maintaining and managing IT endpoint assembly installation imaging configuration optimization maintenance repair testing and upgrading clientfacing technologies. (required)
• Advanced experience with troubleshooting and diagnostics for optimum performance by users of desktop computers laptops handheld/wireless devices printers copiers and related computing technologies adhering to departmental procedures and company policy. (required)
• Experience providing enduser call support prioritization and escalation of service needs. (required)
• Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or escalate intermediate to advanced system issues. (required)
• Ability to handle multiple tasks to completion and through to customer satisfaction. (required)
• Proven organization/planning customer service and response skills. (required)
• Participate in IT oncall rotation schedule for Desktop Support team to include evenings and weekends as needed (generally one week every several months). (required)
• Flexibility to travel to company offices around the company as needed. (required)

#LIAO1

#LIOnsite