Customer Support Agent
Posted on :
17-09-2024
Employer Active
1 Vacancy
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Job Description
- First point of contact for our clients on live chats, calls and support emails
- Ensures that all communication is compliant with financial regulations. This is absolutely top priority
- Comfortable in taking full ownership of client experience and support
- Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always
- best practices
- Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
- Ensures that open tickets are closed within the approved SLA's
- Proactively find new ways to improve efficiency and overall processes
- Provide regular updates and reports to management on performance
- Ability to multitask and meet tight deadlines
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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