Performance Excellence Specialist

• Conduct monitoring of balance scorecards, ensuring alignment with organizational objectives.
• Gather data and update balance scorecards regularly, providing insights and recommendations for performance improvement.
• Monitor and update Service Level Agreements (SLAs) for each business asset, ensuring compliance and efficiency.
• Collaborate with cross-functional teams to identify improvement opportunities and implement process enhancements.
• Conduct process mapping exercises to streamline workflows and optimize resource allocation.
• Analyze data trends to identify areas for operational enhancement and efficiency gains.
• Translate complex data into meaningful insights and actionable recommendations for higher management (Group CEOs, CEOs), and internal stakeholders.
• Prepare presentations and reports using Excel and PowerPoint to communicate performance metrics and improvement initiatives effectively.
• Provide support in the development and execution of strategic initiatives aimed at achieving organizational goals.

Knowledge, skills & experience:

• Bachelor's degree in Business Management, or a related field.
• Proven experience in a similar role, preferably within a performance or excellence department.
• Advanced proficiency in Microsoft Excel and PowerPoint is essential.
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Excellent multitasking and time management abilities, with a keen attention to detail.
• Demonstrated experience in SLA monitoring, balance scorecard management, and process improvement initiatives.
• Exceptional communication skills, both verbal and written, with the ability to present findings to senior management.
• Proactive mindset with a focus on continuous improvement and driving positive change.
• Ability to work collaboratively in a cross-functional team environment.
• Familiarity with performance management methodologies such as Six Sigma or Lean is a plus.