Team Leader - FB Service

About the Job:

An exciting opportunity has arisen for an experienced Team Leader to join the F&B Service team in Jumeirah Emirates Towers. Your key responsibilities will include:

• Ensure that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System.
• Provide hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
• Conduct team briefings, meetings, and training as directed by Management.
• Assist management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all.
• Ensure that an effective link is maintained between kitchen and service areas.
• Supervise the level, consistency, and quality of table and/ or counter service of all menu items.
• Ensure that all colleagues adhere to all food hygiene regulations and procedures.
• Consistently monitor quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management.
• Actively promote the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
• Provide specialist advice to customers and colleagues on food and beverages.
• Supervise all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.
• In absence of an Outlet Manager or Assistant Outlet Manager take responsibility of operational issues.
• Any other duties as may reasonably be requested by the management.
• Overlook Pool bar operation.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Preparing daily log reports and presenting them to the higher management.
• Resolving customer complaints in a professional manner in case any complaint arises.
• Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.
• Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.
• Training new employees as per their abilities and skills.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.