Contact Center Agent

Roles & Responsibilities Receive in-bound calls from customers through voice, email while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate. Ensure the highest standard of customer service to clients by answering their enquiries efficiently with accurate information. Meet all service standards and indicators as per department guidelines. Attend various training programs to close the skill gaps and to ensure proper awareness about products and service, policies, and procedures.