Business Software Administrator

Requirements:

• At least 2 years of experience in software administration particularly with SaaS platforms.
• Proven track record working with CRM systems such as HubSpot Microsoft Dynamics or Salesforce with a minimum of 2 years in a relevant role.
• Either hold Microsoft Certifications such as Microsoft Office Specialist (MOS) for Word Excel and PowerPoint and Microsoft 365 Certified: Enterprise Administrator Expert or possess an equivalent level of knowledge and handson experience with the Microsoft 365 suite of applications.
• Experience in user administration and managing Azure AD.
• Excellent verbal and written communication skills in English with a strong ability to work collaboratively across different teams and with clients.
• Highly organized with the capability to manage multiple tasks and projects simultaneously.
• Strong problemsolving skills with a logical and analytical approach to addressing challenges.
• Familiarity with Atlassian tools primarily Jira and Confluence as these are integral to our operational processes.
• Proven track record of working with CRM systems such as HubSpot Microsoft Dynamics or Salesforce including experience in user administration and managing Azure AD.
• Demonstrated expertise in administering optimizing and ensuring the reliability of Microsoft 365 applications critical to business operations such as Teams Outlook OneDrive SharePoint Word and Excel.
• Strong technical aptitude with the ability to troubleshoot and address technical challenges along with analytical skills to identify opportunities for system enhancements and efficiency gains.
• Direct experience with implementation configuration and use of CPQ software is desirable.
• Ability to work independently with minimal supervision demonstrating initiative and selfdirection.
• Comfortable working in and contributing to a distributed global team environment.
• Some understanding of software development practices would be beneficial although not mandatory.
• Familiarity with Atlassian tools primarily Jira and Confluence as these are integral to our operational processes.

Responsibilities:

• Lead the development and ongoing refinement of CPQ document templates ensuring they leverage the capabilities of Microsoft Office tools effectively to meet business and client needs.
• Configure and customize the CPQ platform to align with project specifications and requirements with a focus on beautiful and highly compatible document outputs.
• Oversee the daytoday management of internal Microsoft365 applications and HubSpot including user access security settings and feature updates.
• Monitor system performance conduct regular health checks and implement enhancements to ensure optimal functionality and user experience.
• Facilitate the integration of HubSpot with other internal business systems providing technical support and guidance to ensure seamless operation and data consistency.
• Act as the first point of contact for technical issues within the internal business systems ensuring timely resolution and minimal disruption to business operations.
• Collaborate with project teams on CPQ implementations contributing technical expertise and support to ensure project success.
• Continuously evaluate and improve internal processes and systems leveraging feedback and analytics to drive efficiency and effectiveness.
• Contribute to the development and maintenance of an internal knowledge base documenting best practices troubleshooting guides and system updates.
• Design and deliver training programs for internal teams and clients on effectively using the CPQ system Microsoft 365 applications and HubSpot to enhance productivity and user engagement.
• Represent the voice of the user in discussions with product and engineering teams advocating for features and improvements that enhance user satisfaction and performance.
• Support the deployment of new releases and updates to internal business systems ensuring thorough testing and validation to maintain system integrity and performance.
• Maintain comprehensive documentation for system configurations data mappings and workflow processes ensuring accuracy and accessibility for all stakeholders.

Remote Work :

No