Service Development Manager

Essential Responsibilities

• Manages the operations of a large unit or multiple units. Ensures Assistants and staff provide the highest quality of care and are in compliance with the Nurse Practice Act, The Joint Commission, federal, state, and local requirements.
• Collaborates with physicians and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members and internal clients expectations.
• Acts as patient advocate resolving patient care issues.
• Designs and evaluates processes to improve systems and patient care results across the continuum of care.
• Develops and monitors budgets and resource allocations.
• Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.
• Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Provides on going staff development.
• Manages and resolves human resource, labor relations, employee and department safety, and risk management issues.
• Develops, implements, and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met. Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department.
• Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
  

Experience

Basic Qualifications:

• Minimum five (5) years of nursing experience in management/leadership roles required.
• Minimum five (5) years of supervisory experience required.
  

Education

• Graduate of an accredited school of nursing.
• Bachelors degree in nursing or health related field required, OR four (4) years of experience in a directly related field.
  

License, Certification, Registration

• Registered Nurse License (California)
• Basic Life Support
  

Additional Requirements

• PALS, PEARS and/or ACLS certifications may be required for positions in specific departments.
• Knowledge of Nurse Practice Act, The Joint Commission, and other local, state, federal regulations.
• Demonstrated strong interpersonal communication skills.
• Must be able to work in a Labor/Management Partnership environment.
  

Preferred Qualifications

• Minimum three (3) years of experience in an outpatient care setting.
• Clinical specialization in area of practice.
• Masters degree preferred.
  

Secondary Functions

• Mon-Fri, occasional weekends
• This position requires the manager to participate in the management resource pool to work at any site within the North Valley as needed