Business Development Manager

Roles and responsibilities

Support the commercial growth of Freight Forwarding business by bringing new customers on board and additional business from existing customers whilst managing multiple relationships internally and externally.

What you will do:

• Identify and develop new client base. Develop strong presence of Al Futtaim Logistics in Dubai, UAE.
• Manage and deliver Sales budget set for the financial year.
• Liaise with other sales channels, including network partners, regarding customers of global potential
• Evaluate sales successes and failures to optimize efforts and identify issues
• Business development by value addition selling
• EDI process & update – as necessary
• Ensure retention of client 100%
• Performance reporting
  

Required Skills to be successful:

• Comprehensive expertise in international freight forwarding, market trends, and global trade practices.
• In-depth understanding of the freight forwarding and supply chain industry within the Dubai market.
• Extensive knowledge of trade dynamics involving UAE and the wider GCC/Middle East region.
• Proven ability to negotiate effectively, with a strong aptitude for influencing customer decisions and driving positive outcomes
  

About the Team:

Reporting to the Commercial MENA Head, You will work closely with multiple internal and external stakeholders.

What equips you for the role:

• Bachelor’s Degree
• 3 - 5 years’ experience in Freight Forwarding sales within Dubai market
• Proficient in Microsoft Office.

Desired candidate profile

1. Identifying Business Opportunities

• Market Research: Conducting thorough research to identify potential markets, trends, and competitive landscapes to pinpoint new business opportunities.
• Lead Generation: Identifying and pursuing new business leads and prospects through various channels such as networking events, conferences, social media, cold calls, and referrals.
• Building Pipeline: Developing and maintaining a healthy sales pipeline by tracking potential leads and opportunities and ensuring consistent follow-ups.

2. Relationship Building

• Client Acquisition: Reaching out to new clients, pitching services/products, and fostering relationships that lead to successful partnerships and sales.
• Networking: Attending industry events, conferences, and networking groups to build relationships with key decision-makers, stakeholders, and potential partners.
• Customer Retention: Ensuring existing clients are satisfied, maintaining long-term relationships, and identifying opportunities for upselling or cross-selling products and services.

3. Sales and Revenue Growth

• Setting Sales Targets: Collaborating with the sales team to set achievable business development goals and sales targets.
• Proposal Development: Crafting and presenting compelling business proposals, RFPs (Requests for Proposals), or pitch decks tailored to the specific needs of potential clients.
• Closing Deals: Negotiating contracts and closing business deals while ensuring the terms and conditions align with the company’s goals and profitability.

4. Strategic Planning

• Business Strategy Development: Contributing to the development and implementation of business strategies to achieve revenue growth and long-term success.
• Market Penetration: Developing strategies to expand the company’s footprint into new markets, regions, or industries.
• Competitive Analysis: Keeping track of competitors’ strategies, products, and services to identify opportunities for differentiation and competitive advantage.

5. Collaboration with Other Teams

• Collaboration with Marketing: Working closely with the marketing team to align business development efforts with brand positioning, content strategies, and lead generation campaigns.
• Sales Team Support: Supporting the sales team by providing insights, market knowledge, and lead handoff, ensuring a seamless transition between business development and sales.
• Cross-Department Collaboration: Collaborating with product development, customer service, and other departments to ensure customer needs are met and service offerings are aligned with market demands.