Thorough Knowledge of Hotel Operations:
- Possess in-depth knowledge of guestrooms, amenities, and features.
- Provide accurate information on hotel services, rates, and operational hours for all departments.
- Be familiar with Standard Operating Procedures (SOPs), LSOPs, and emergency procedures.
Exceptional Customer Service
- Answer phones courteously and adhere to proper phone answering procedures.
- Resolve customer complaints promptly and professionally, ensuring guest satisfaction.
- Promote the hotel, restaurant, lounge, and gift shops to enhance the guest experience.
Effective Leadership And Team Management
- Assist in managing daily operations, conducting performance appraisals, and implementing development plans for assigned staff.
- Ensure coaching and counseling methods align with Marriott International standards.
- Foster a positive team environment, encourage a proactive attitude, and provide proper handovers for smooth operations.
Compliance And Security
- Conduct regular PCI and hospitality audits to maintain compliance with Marriott International standards.
- Adhere to Marriott Brand standard compliance requirements for all front office sections.
- Stay security-conscious and report any suspicious activities promptly to the Manager on Duty.
Information Coordination And Communication
- Coordinate with colleagues, departments, and immediate superiors for effective communication of operational details.
- Stay well-informed about daily/weekly/monthly plans, events, promotions, and bookings.
- Monitor group reservation forecast data and respond to incoming reservation sales opportunities.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.