drjobs At Your Service Supervisor العربية

At Your Service Supervisor

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1 Vacancy
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Jobs by Experience drjobs

1 - 4 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description


Thorough Knowledge of Hotel Operations:

  • Possess in-depth knowledge of guestrooms, amenities, and features.
  • Provide accurate information on hotel services, rates, and operational hours for all departments.
  • Be familiar with Standard Operating Procedures (SOPs), LSOPs, and emergency procedures.

Exceptional Customer Service

  • Answer phones courteously and adhere to proper phone answering procedures.
  • Resolve customer complaints promptly and professionally, ensuring guest satisfaction.
  • Promote the hotel, restaurant, lounge, and gift shops to enhance the guest experience.

Effective Leadership And Team Management

  • Assist in managing daily operations, conducting performance appraisals, and implementing development plans for assigned staff.
  • Ensure coaching and counseling methods align with Marriott International standards.
  • Foster a positive team environment, encourage a proactive attitude, and provide proper handovers for smooth operations.

Compliance And Security

  • Conduct regular PCI and hospitality audits to maintain compliance with Marriott International standards.
  • Adhere to Marriott Brand standard compliance requirements for all front office sections.
  • Stay security-conscious and report any suspicious activities promptly to the Manager on Duty.

Information Coordination And Communication

  • Coordinate with colleagues, departments, and immediate superiors for effective communication of operational details.
  • Stay well-informed about daily/weekly/monthly plans, events, promotions, and bookings.
  • Monitor group reservation forecast data and respond to incoming reservation sales opportunities.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Employment Type

Full Time

Company Industry

Accounting & Auditing

Department / Functional Area

Administration

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