Wellbeing Specialist

About the job

This role supports individuals and teams who work in the Content Moderation space on highly sensitive content. Candidate will help deliver an employee wellbeing program and provide 1:1 counselling and group sessions to a multi-cultural team in a diverse environment.

Profile:

• Clinical, Counselling or Industrial Psychologist - at least Master's Degree
• Min 2-3 years clinical experience
• Additional certifications in a range of therapies beneficial
• Experience with innovation & strategy in wellness programs, preferably within a Corporate setting
• Content Moderation experience would be a big plus!
• Excellent communication skills
• Emphatic and pleasant manner, blending well with both teams & individuals
• Able to build required trust
• Innovative approach

Strategy:

• Drive initiatives to achieve healthy outcomes
• Evaluate program effectiveness and analyze data
• Driving Continuous Improvement Initiatives
• Recommend organizational process or policy change

Employee care:

Individually

• Conduct needs assessments/ psychometric assessments
• Monitor health of employees
• Conduct 1:1 counseling sessions to guide and coach the employees.
• Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
• Manage clinical cases as appropriate
• Ensure appropriate escalation procedures in place
• Tracking all data

Group Workshops/Sessions

• Design activity-based, customized workshops based on the particular nature of the work:
• On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
• To address common observations/issues
• Report on health outcomes of members

Reporting & Communications:

• Communicate with the global Wellness Team on a regular basis to discuss observations and insights
• Communicate with the Global Account Manager on a regular basis, agreeing format and cadence of reports, additionally attending any vendor forums
• Manage all communications to agents
• Manage dashboards and reports creation
• Report on health outcomes of members
• Managing personal confidential records and reports