Customer Service Representative

Responsibilities: - Respond to customer inquiries and provide information about products and services - Handle customer complaints and resolve issues promptly and effectively - Process orders, returns, and exchanges in a timely manner - Maintain accurate customer records and update information in the database - Collaborate with other team members to ensure customer satisfaction and retention - Identify and escalate priority issues to the appropriate channels - Stay up-to-date with product knowledge and company policies to provide accurate information to customers