Reservations Agent

Responsibilities: • Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations. • Assist to book and block all rooms according to required standards and monitor all special reservations • Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability. • Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.