Reservations Agent
Posted on :
09-01-2025
Employer Active
1 Vacancy
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Job Description
As Reservations Agent you are expected to:
- Maintain effective office administrative procedures
- Adhere to all Standard Operating Procedures.
- Take personal responsibility for driving upselling and achieving set revenue targets by months.
- Be fully aware at all times of the Selling Strategy rates packages groups and booking status of the hotel.
- Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
- Handle daily trace/followup reports according to departmental requirements.
- Check expected arrivals 1 3 and 7 days prior according to SOP and reconfirm bookings.
- within the department that will safeguard and detect doublebookings nonguaranteed bookings filing errors and other inaccuracies.
- Understand and apply hotel policies for noshows cancellations credit and prepayment policies.
- To be up to date with current information and data on the hotel product including room types rates relative features and facilities food and beverage outlets & promotion spa and health club and other services and facilities.
- Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised monitored and followed up on a timely basis.
- Monitor daily arrivals by ensuring all guest requests are carried out all realistic expectations are met and reservations are honored.
Qualifications :
- At least two years of experience in the Reservations department
- Familiarity with hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local markets local competitors and destination events.
- Additional language is an advantage preferably Arabic Speaker
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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