Report to:
- Customer Service Supervisor / Manager
Major Duties & Responsibilities:
- Quotations for PSA BDP Australia “house accounts”
- Quotations for Global PSA BDP Offices & Agents
- Tracking / Tracing shipments for our customers as required
- Assisting Sales & Business Development to quote new opportunities
- Manage compliance enquiries for our customers, ensuring we are compliant with PSA BDP policies and regulatory compliance relating to embargos etc
- Contribute to strong relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers)
- Ensure timely and accurate information is entered into our operating system
- Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies)
- Order Management, assisting our customers in co-ordination of their Import orders.
- Order Status Reporting (Using CargoWise order manager)
- KPI reporting to our customers as required
- Operational Problem Solving with PSA BDP Offices, Agents
- Working with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, Agents
Job Requirements
Experience:
- Freight Forwarding experience essential
- CargoWise experince advantegous
- Preferred knowledge of rate procurement / quoting
- Working in a team of 6 in the Customer Service the successful applicant will be a team player with a strong desire to go above and beyond for our customers and internal stakeholders.