Plan CRM strategies that are designed to attract and retain customers while expanding and boosting the brand’s reach and customer loyalty.
Create CRM campaigns and other contents as part of a wider marketing campaign to learn more about their target audiences and how to best cater for their needs.
Analyze CRM performance by looking at key metrics like CTR, CVR, and Open Rate to best communicate how this company's products might enhance its productivity.
Work with the creative team to develop inspirational content and newsletters.
Liaise with other departments to create a CRM strategy that works across the board.
Write and translate various data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media
Prepare weekly reports on NPS and properly monitor and manage the customer’s feedback
Analyze customer data collected through multiple sources and present it so that business managers can make more informed decisions
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