Front Office

Responsibilities:
• Abide by all policies and procedures as provided in the butler services SOP manual as well as the hotel & company policies and procedures at all times.
• Adhere to all hotel health & safety policies.
• Have working knowledge of the hotel operating system (Oracle) and point of sale (Micros).
• Have full understanding & knowledge of all in room/suite services, amenities, functions & systems.
• Be fully responsible for the pantry and the reception desk in every summer house by ensuring the manning & cleanliness is controlled and both are correctly stocked & operationally prepared at all times according to set standards.
• Help and assist all the guests in a friendly and educated manner.
• Build a thorough rapport with all in-house guests in all the summer houses and maintain interaction in order to facilitate guest recognition and obtain specific individual needs, likes, and dislikes in order to maintain guest history files.
• Ensure privacy and security of in-house guests in every summer house.
• Ensure the Jumeirah greeting/arrival procedure is followed at all times.