Cluster Learning & Development Executive

rESPONSIBILITIES:

• Conduct all Training Needs Analysis for the Hotel – Establishing core competencies required for key positions and identify/develop training programs for all development needs
• Establish and drive a high level of Leadership strength and competence through training/seminars/ resources
• Establish a departmental trainer platform to drive effectiveness in the delivery of training programs and recommendation for improvement
• Be present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities
• Create a talent pool of high potentials within the business from the Annual Performance Appraisals
• Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals
• Develop a network with other L&D professionals to learn best practices and establish game-changers to the business
• Manage the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory training and assessments
• Support and establish a learning culture within the hotel