F&B Team Leader

Responsibilities:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
• Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah and Madinat Jumeirah procedures for CSI and Compliant Handling are followed
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
• Actively uses the database of customer details / history to assist in guest recognition
• Advices the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
• Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”
• Assist in controlling department forms and records according to the Jumeirah standards for Document Control