Doorman

Responsibilities:
• Forward all guest complaints or problems to the manager on duty
• Ensure guests are greeted appropriately upon arrival in a warm manner
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
• Ensure that an effective handover is made between duty shifts
• Offer consistently professional, friendly, warm and engaging service
• Establish, promote and maintain good public relation while meeting or exceeding guest expectations
• Open car doors for arriving and departing guests and escort them to the lobby