Reservations Agent

- Employee benefit card offering discounted rates in Accor worldwide

- Learning programs through our Academies

- Opportunity to develop your talent and grow within your property and across the world!

- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.

- Ensure reservation department and Front Office are constantly aware of availability states open, on request, closed dates, high demand dates etc.

- Responds to all guest reservation requests and executes prompt courteous and accurate guest service at all times.

- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

- Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.

- Manage systems that are set up within the reservation department to ensure accurate handling and monitoring of phone calls.

- If there are failed reservations to update the Hotel software then process those reservations manually.

- Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.

- Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes